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Opportunity to grow
Due to automation
With real-time insights
- Asset management
- Checklist
- Customer Portal
- Dashboards
- Inspections
- Preventive Maintenance
- Ticketing
- Maintenance
- Manufacturing
- Mobility
Challenges
- Manual and inefficient maintenance planning
- No real-time insight into failures
- Scattered information on service requests and maintenance history
- Inefficient communication between teams
Solutions
- Automated maintenance planning
- Implementation of dashboards for real-time insights
- Integration of all maintenance data into one system
Benefits
- Faster and more efficient issue resolution
- Effective collaboration between teams
- Time savings and reduced operational costs
Background
Interparking is a leading parking garage operator in Europe. For years, the company has been involved in the development, acquisition, leasing, and management of parking facilities. Additionally, Interparking is responsible for maintaining and managing the facilities within these garages, always striving to provide customers with the best possible experience.
Managing thousands of parking spaces daily, Interparking faced several challenges. To overcome these, the company wanted to upgrade its service management and maintenance processes. This story shows how Interparking, together with FieldBuddy, underwent an innovative transformation to be fully prepared for the future.
The challenge: outdated systems and manual processes
Patrick, the Operations Director at Interparking Netherlands, was tasked with improving operational processes and selecting a new service management system. The existing system no longer met the company’s needs. Employees faced multiple challenges, such as the lack of real-time insight into malfunctions, which led to long response times and unresolved issues. The inefficient work process also caused duplicate entries and incomplete documentation, resulting in miscommunication between teams.
Another challenge was that service requests and work orders were recorded separately. This meant that a new request had to be created every time a failure of an asset couldn’t be fixed immediately. This made it difficult to track an issue from start to finish, leading to inefficiencies and delays in the maintenance process.
To tackle these challenges, Interparking wanted to find a digital field service solution.
The solution: a flexible and future-proof system
After some time searching for the best solution, Interparking chose FieldBuddy as their new service management system.
With FieldBuddy, the scattered management of service requests is a thing of the past. Instead of separate work orders and notifications, malfunctions are now immediately linked to relevant work orders, ensuring the progress of an issue is tracked from start to finish. This not only provides better insights in the progression of an asset, but also prevents duplicate work and miscommunication between teams. Additionally, technicians can easily access previous information, giving them a quicker and more efficient overview of recurring issues.
Moreover, recurring maintenance tasks are automatically generated and scheduled in FieldBuddy, so planners no longer have to manually enter the same tasks repeatedly.
Finally, FieldBuddy offers real-time insights into all of Interparking’s service activities. Technicians and planners have instant access to all relevant information. “We wanted a system where we could track issues from start to finish, without losing information or duplicating work,” says Patrick. “With FieldBuddy, we now have a solution that’s not only more efficient but also gives us better visibility into our daily maintenance.”
Flexibility and scalability
Interparking is constantly growing and evolving. An inflexible system would limit the company’s ability to keep growing. With FieldBuddy, Interparking can easily adjust its processes to new industry developments.
Thanks to FieldBuddy, Interparking can respond quickly to changing needs without the need for complex IT adjustments. “We were looking for a system that could grow with us, without the need for constant, large-scale changes,” explains Patrick.
Automated maintenance planning
Previously, planners at Interparking had to manage maintenance schedules manually through Excel, a time- consuming and error-prone process. This meant they had to reschedule the same tasks every few weeks. With FieldBuddy, that is not necessary anymore.
Maintenance no longer needs to be scheduled manually. The system automatically generates recurring maintenance tasks and automatically schedules them. This ensures that periodic maintenance is planned on time, without anyone having to remember to reschedule it every few weeks.
"Thanks to integrations and automation, we save time and gain better insights."
Operations Director at Interparking Netherlands
Valuable data insights
Implementation
To ensure a smooth transition, Interparking worked with a project team that included employees from various departments. This helped to adapt the system to the needs of the company from the start.
The implementation took place over five two-week sprints, during which the system was continuously developed and improved. The process went smoothly, allowing the new system to go live without any issues.
"FieldBuddy gives us the flexibility and control we need to continuously optimize our service processes."
Operations Director at Interparking Netherlands
Continuous Innovation
FieldBuddy grows with the needs of Interparking. New features are quickly tested and implemented. “Thanks to the integrations and automation, we save time and gain better insights. The system grows with us, making it the ideal solution for us,” says Patrick. Interparking continues to develop FieldBuddy and is always looking for opportunities to expand the software further.
By choosing FieldBuddy, Interparking has elevated its service management to the next level. With automated processes, improved records, and a flexible system that adapts to the organization’s growth, Interparking is ready for the future.
Efficiency
With FieldBuddy, Interparking has optimized its service processes, making the management the maintenance process much more efficient. Planners can schedule maintenance appointments well in advance, while technicians have instant access to all necessary information and work orders, fully digitally.
Data collection
Flawless repairs
The digital work orders and automated processes of FieldBuddy reduce the risk of errors. Technicians have immediate access to detailed information about asset malfunction and required parts, making repairs faster and more efficient.
