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Customers today are looking for a 10+ experience. They don’t just want good service, they want that little bit extra. A customer portal gives your customers the extra service they crave. It’s where they go to with questions and service requests, and where all the information is gathered. An real community. But what exactly is a customer portal good for? FieldBuddy collected 4 functions that the customer portal can fulfil in your organisation
1. Support
Through the customer portal, customers can make service requests and ask questions 24/7, so when it’s convenient for them. Moreover, in this way, all requests are collected in one central place and do not get lost in a full mailbox, for example.
2. Provide knowledge
3. Consult invoices
The customer has direct insight into his outstanding invoices. And if desired, these can be paid immediately, which saves time because you do not have to enter the payments yourself.
4. Insight in installation history
The customer can view the maintenance history of the installation. By doing that, they know exactly what the installation was doing wrong in the past. The advantage for the customer is that any future repairs or service requests can be carried out faster.
Are you convinced of the advantages of the customer portal?
The Fieldbuddy customer portal also offers this service. This customer portal is not included with our field service management tool, but it can be easily and quickly set up to meet your wishes and requirements. Ask your account manager about the possibilities for configuring your customer portal.
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