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Digital Work Orders vs Excel Spreadsheets
“How proficient are you in Microsoft Excel?” This is a question that interviewers are doing away with while hiring in the sector of Field Service Management. While Excel spreadsheets have
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Field Service Management for the Installation Industry
Enjoy efficient technician matching, smart planning, error reduction and a clear overview always – even during busy times!
3.070.997
Installations installed
733.128
Work orders completed
3091
Active users in installation
How can FieldBuddy help your installation business?
The challenge
Managing staff shortages and time constraints
Our solution
Save time and costs with Smart Planning
FieldBuddy’s Smart Planning optimizes routes automatically, factoring in nearby visits, traffic, destination, and personnel expertise, saving time and costs while ensuring efficient scheduling.
The challenge
Streamlining communication between field service employees and back office
Our solution
One app with all the information
Eliminate the hassle of excessive communication with FieldBuddy’s comprehensive app for technicians. It provides instant access to crucial information, including service history, documents, guidelines, planning, and customer details. Boost your first-time fix ratio by ensuring your field service personnel have all the necessary tools at their fingertips.
The challenge
Ensuring efficient customer service with status updates
Our solution
Reduce time spend on customer service with status updates
Uninformed customers tend to initiate frequent calls and emails regarding their pending installations. Utilize FieldBuddy’s communication modules to streamline this process, continuously updating your customers on their installation’s status. Employ SMS, email, and the customer portal to establish a multi-channel communication flow.
And there's a lot more we can do!
FieldBuddy can also help your installation company to:
Establish a customer portal to inform customers and request service
Transform your chaotic mailbox in to organized ticketing system
Ensure your technicians have all the required parts
Have a stable stock management system
Plan a personalised demo – uncover the full spectrum of our solutions with an expert.
Digitalisation in the installation industry
"It was a very dynamic project that helped us with multiple business processes. Our different systems were merged together. We are pleased with the flexibility of the team! Problems and questions are handled quickly''
Read success storiesFrequently asked questions about Field Service Management
FieldBuddy empowers installation companies to track project progress seamlessly. Utilize advanced, customisable features to monitor milestones, timelines, and resource allocation, ensuring projects stay on course.
Streamline equipment and material management during installations with FieldBuddy.
Maintain a centralized inventory, track usage, for uninterrupted project workflows.
FieldBuddy allows you to generate reports on all desired data by creating customised dashboards and reports, providing valuable insights to help you steer service processes effectively.
Tailor FieldBuddy to meet the unique needs of various installation projects, whether in construction or renovation. Enjoy flexibility and customization to align the platform with specific project demands.
Integrate FieldBuddy with other project management software for streamlined installations. Enhance collaboration and data flow across different tools, optimizing overall project efficiency.
Want to know more about installation industries?
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Service planning: what is it and what are the benefits?
Service scheduling is a hugely important part of daily operations for companies that work with a field service. But how is scheduling and managing appointments or service visits arranged at
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