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        Plan Demo

        Pricing plans

        Starter

        €39 /per user/month

        Billed annually, Min. 5 licenses

        Starter including the following features:
        • iOS and Android
        • Tablet, smartphone and laptop
        • Forms and checklists
        • Dispatch panel
        • Contracts and installations
        • Integrate with accounting systems
        • Reports and dashboards
        Request a quote

        Professional

        €69 /per user/month

        Billed annually, Min. 5 licenses

        Everything in Starter, plus:
        • Custom page layouts
        • Process automation
        • Part management
        • Invoice generation
        • Customer portal
        • SLA management
        Request a quote

        Enterprise

        €89 /per user/month

        Billed annually, Min. 5 licenses

        Everything in Professional, plus:
        • Route optimization
        • Smart Planning
        • Appointment module
        • Inventory management
        • Invitation module
        • IoT integrations
        • Asset hierarchy
        Request a quote

        For subcontractors and freelancers, special prices are available based on commitment.

        Compare plans

        Features
        Starter
        Professional
        Enterprise
        Ticketing
        Service Requests
        An overview of all incoming tickets in the form of service requests. These come in via the phone, email, external system, IoT device, or customer portal.
        Work Orders
        Does a service request require a technician to visit? Immediately create one or more work orders under the service request
        Customer Portal
        An online website where customers can log in to a secure environment to register service requests, among other things. Read more about customer portals here.
        Email to service request
        Automatically convert emails into service requests.
        Emailing from FieldBuddy
        Email directly from FieldBuddy with the customer. All customer communication is stored in the customer record.
        Communication history
        Have insight into all accumulated customer communication.
        Kanban
        An overview of all open service requests with the corresponding owner and status.
        Integration with SMS
        Integrate SMS into your process.
        Response times
        To configure response times to monitor whether incoming service requests adhere to the set response times.
        Queues
        Create a queue in which service requests come in and employees take ownership.
        Asset management
        Installation and Asset Management
        Streamline asset oversight with capabilities to view, edit, and create records, including status, installation dates, types, and serial numbers. This system simplifies registering installations and tracking their history, ensuring efficient management of all assets and installations.
        Custom fields
        Create custom fields as desired to store the required information of the asset.
        Product management
        Link assets to products with corresponding manufacturers, models, and manuals.
        Attachments
        Technicians are being able to upload attachments such as photos, technical specifications, summaries, and automatically make them available for the field service.
        Hierarchy
        Create a hierarchy in assets with sub-components/sub-installations.
        Location management
        Manage the locations where the installations are present, both on addresses and GPS coordinates.
        Documentation
        Upload and manage resources like manuals, photos, and specifications, making them automatically available to field service with each work order.
        GPS locations
        Technicians can save the GPS location of an asset/installation from the mobile app, view it on a map, and navigate to it afterward.
        Inventory management
        Registration of parts and materials
        The technician records the parts and materials used during the service visit within mobile app. This data is then automatically forwarded to the ERP system. You can read more about this under the theme of integrations.
        Current inventory information
        Current inventory information is retrieved from the ERP or accounting system and made available within FieldBuddy.
        Inventory management
        Complete inventory management with multiple inventory locations and transfers between locations. The inventory location provides insight into where each part or material is located: in the delivery van, depot, or warehouse.
        Returns and repairs management
        Returns and repairs can be logistically challenging processes that involve your customers and suppliers. All these actions are accurately recorded and maintained in FieldBuddy, so you keep the overview.
        Individual inventory
        Insight into the internal service of the inventory for each individual van.
        Invoicing
        Links with accounting systems
        FieldBuddy automatically sends all information to your accounting system, so that an invoice can be created and sent immediately.
        Invoicing logic
        Convert (automatically) completed work orders into invoices based on rules. Rules such as: automatic rounding, based on service contract, etc.
        Automatic invoice by email
        After completing the work order, it is also possible to automatically send an invoice to the client directly from FieldBuddy.
        Customizable invoice template
        Determine for yourself which information you want to display on the invoice. The invoice can be fully customized to your branding style.
        Recurring invoicing
        Automatically generate and send recurring invoices for subscriptions and maintenance contracts.
        Collective invoices
        Invoice multiple work orders at the same time, in one clear invoice.
        Contracts
        Apply service contracts to the completed work order to create an invoice.
        Work order overview
        Inform customers with a work order overview containing all included activities, used parts, and completed checklists.
        Contract management
        Contract Management
        In FieldBuddy, you can easily record contractual and financial agreements in your service contracts. For example: include maintenance on installations and included material costs can be recorded here.
        SLAs
        SLAs are the agreements between you and your clients, which stipulate, for example, the response and reaction times.
        Warranty Management
        In the warranty management module, you record what the warranty covers, its duration, and on which parts it applies. All of the client's rights at the installation and component level are documented here.
        Maintenance Planning
        In the maintenance planning module, you can have work orders automatically created for recurring maintenance obligations. These are immediately visible in the planning list so the system knows when the maintenance visit is due again.
        Installation Hierarchy
        In the installation hierarchy module, you define the complete structure of the installation. An installation can consist of multiple components. Within FieldBuddy, you can save not just one installation, but multiple objects with main and sub-installations.
        Service planning
        Drag-and-drop
        Use the drag-and-drop interface to quickly and easily schedule work orders.
        Customizable appointment blocks
        Adjust the content of the displayed agreements, add extra fields or icons as necessary.
        Customizable planning lists
        Maintain an overview of planned work orders by selecting columns and setting filters.
        Multiple work orders per service request
        Sometimes the technician needs to look back to complete the task. It often happens that a service request consists of several subtasks. That's why it's handy that with FieldBuddy you can place multiple work orders under the same service request.
        Groupings of technicians
        Group technicians into certain groups with the same skills, types, work area, etc. By doing this you can easily filter the right technician for the job during planning.
        Skills
        Assign skills to your technicians and work orders (automatically) require skills. This way, you schedule the right technician for the work order.
        Search
        Search all data available in FieldBuddy.
        Map
        Scheduled, unscheduled work orders, routes, and resources on a map.
        Themes
        Themes determine the color representation/style of the appointments. Switch quickly and easily between the different themes.
        Custom Themes
        Configure your own themes that determine the color representation and style of appointments.
        Constraints
        Set appointments by time or resource; specify in which time period the appointment should take place.
        Absence
        Easily indicate when a resource is absent, for example, a dentist appointment, leave, etc.
        Working hours
        Indicate per resource what the working hours are.
        Overview
        View the planning per day or for 1, 2, 4, or 8 weeks.
        Customer notifications
        Keep the client informed of changes in the schedule and the status of the service request by sending an automatically generated SMS or email.
        Appointment confirmation
        With one click, send a confirmation of the appointment to a client by SMS or email.
        Customizable layouts
        Decide for yourself what, when, and how something is highlighted in the planning panel. For example, think of showing data in combination with color settings, based on the status, or specific peculiarities.
        Planning validation rules
        Validation rules help the planner by automatically validating whether the work order is just being scheduled. So make sure the right technician, with the right skills, (and time!) is at the right location to start the work shift.
        Start workflows
        Starting from a work order, initiate a sequence of automatic actions, such as updating data or notifying mechanics or clients. Read more under the theme of process automation.
        Customizable screens
        Customize different screens with fields you have chosen yourself.
        Subcontractors or freelancers who do their own scheduling
        Laat uw onderaannemers of freelancers hun eigen werkorders inplannen.
        Appointment module
        Quickly make appointments based on availability and route
        Invitation module
        Send customers invitations by email and/or SMS containing one or more options from which a customer can choose.
        Route optimization
        The route optimization tool helps you to plan as optimally as possible so that the technician drives the most optimal route and consumes as little time and fuel as possible.
        Planning optimization
        Optimize the planning of multiple technicians over several days based on various parameters, including route/skills and constraints.
        Find a technician nearby
        Based on live location NOW or select any date/time to know which technician is scheduled to work nearby your selected Work Order.
        Quickly Plan a Work Order
        Select one or more work orders that you want to schedule, and the AI will quickly find available technicians for the selected work orders. Taking into account availability, skills and travel time.
        The Gapfiller
        Select a time in the Calendar on which you want to schedule a work order. This can be between two appointments. The AI will find a suitable Work Order for you based on travel-time, skills and duration.
        Digital work orders
        Service Request
        The service request forms the umbrella under which one or more work orders can fall. Customer not at home? Automatically a new work order linked to the same service request.
        Work Order
        The description of the work, the parts to be consumed or the checklists to be performed.
        Appointment
        A work order can have one or more appointments to complete the tasks.
        Custom Fields
        Create custom fields on the work order to store all the desired information.
        Work Order Overview
        Send the customer a Work Order overview by email in PDF form. Complete in your own house style with all the information about the work carried out.
        Checklists
        Create checklists for the field service to fill out.
        Work Order Status
        Follow the live status of the Work Order. Custom statuses are also possible.
        Work Order Rules
        Record in advance the work order the checklists, activities, or parts to be used.
        Validation Rules
        Configurable rules that the Work Order needs to comply with. Required serial number? photos? No problem.
        Attachments
        Share files with the field service and receive taken photos or filled-out documents.
        Work Order with Multiple Installations
        Create a work order to which multiple installations are linked.
        Work Order with a Single Installation
        Create a work order with just one installation.
        Quick work orders
        Create a work order in less than one minute.
        Time Tracking
        Insight into the working time and travel time.
        Weekly and Hour Statements
        View weekly and hour statements of the field service's worked time.
        Maintenance Planning
        In the maintenance planning module, you can have work orders automatically created for recurring maintenance obligations. These are immediately visible in the planning list so the system knows when the maintenance visit is due again.
        Mobile app for technicians
        iOS, Android
        FieldBuddy works on the most common operating systems: iOS and Android.
        Tablet, smartphone
        Complete freedom through a wide choice of supported devices.
        Work offline
        No reception? Technicians can still work. FieldBuddy ensures that data is locally available.
        Activities, materials, other costs
        The technician selects activities, materials and other costs from pre-prepared lists. These lists can also be automatically loaded from your accounting system. You can read more about this under the theme of integrations.
        Work order with multiple installations
        View multiple installations on one work order. It's also possible to add existing installations to the work order or create a new installation.
        Work order with a single installation
        A work order with just a single installation.
        Custom fields
        View custom fields on the work order in the mobile app.
        Custom work order status
        Add extra status to the work order? No problem.
        Create or link installations to the work order
        Link existing installations to the work order (via QR-code scanner) or create an installation directly.
        Multiple configurations
        Different groups of users can have a completely custom mobile configuration, with their own fields/screens/company rules.
        Permissions
        Determine per data what the user is allowed to do with it (read-only, edit, etc.).
        Hours and mileage registration, weekly statements
        By using start and stop buttons, the travel and working hours are automatically registered. The technician's driven kilometers are also easily recorded.
        Barcode scanner
        Read barcodes and QR codes on data easily for parts and installations.
        Forms and checklists
        Make your own forms or checklists and link these to certain activities or parts.
        Digital signature
        The customer places a digital signature and agrees to the work performed.
        Attachments from the Service Center
        Receive attachments from the back office on different levels (product manuals, installation photos, floor plans, etc.).
        Link documents and take photos
        Add handy documents to the work order, such as manuals, photos, and technical datasheets.
        Navigation
        From FieldBuddy is your favorite navigation app starts without manual entry of addresses.
        Installation history
        For each installation, there is a complete history of performed activities available. This way, the technician immediately sees which actions have been performed in the past.
        Location history
        View the history of the entire location including all present installations.
        Customizable screens
        Customize the screens within FieldBuddy Mobile so that they fully align with your service process.
        Smart forms
        Certain sections or fields in a form are only displayed when certain criteria are met, allowing the form to adapt to what the technician inputs.
        Create work orders on mobile
        The technician is not dependent on the back office and can create new work orders themselves within FieldBuddy Mobile.
        GPS
        With location tracking, you always know where your technicians are. This way, you can also send an SMS to your clients when the technician is on their way.
        Work order validation rules
        Validation rules within FieldBuddy Mobile help the technician avoid mistakes and are alerted to incorrect data.
        Multiple work order layouts
        Based on certain criteria, a different work order layout can be assigned. For example, based on the type of work (installations, malfunctions, etc.), or type of installation or business unit.
        Buttons, links, actions
        Buttons and links on a work order can automatically execute actions, such as automatically changing the 'owner' of the work order.
        Automatic work preparation
        Predefined templates which, when creating a work order, depending on the type of work and type of installation, automatically and pre-emptively add activities, checklists, or parts to be replaced to the work order.
        Validation rules
        Configurable rules that the Work Order must comply with. Required serial number? Photos? No problem.
        Taking pictures
        Take photos in checklists or on the work order.
        Stopwatch
        Accurately register the working time or travel time.
        Automatic time tracking
        Automatically register your time using a stopwatch that starts automatically upon changing the status.
        QR code or barcode scanner
        Use the barcode or QR-code scanner to link installations or to add parts.
        Creating work orders
        Create a work order from the mobile app.
        Time tracking
        Automatically or manually register your time on the work order.
        Signature
        Register the signature in the completion process of the work order.
        Sublocations
        Navigate to a sub-location (GPS coordinates), see on which floor/room the installation is located.
        Save GPS coordinates
        Record or save the GPS coordinates of an installation.
        Advanced map
        Technicians see the route of the whole day in a visually appealing map. Listing travel times, distance and traffic delays.
        Work orders and (sub) locations are pinned on the map.
        Automatisering
        Process Builder
        With the process builder, you automate manual routine activities in the service process, such as sending e-mails, appointment confirmations, and updating records.
        Flow Designer
        With the flow designer, you create screens and wizards, ensuring that the end user easily finds the information they need and is guided through processes in a user-friendly way.
        Automate with code
        With processes and workflows, you can usually implement your business logic without needing programming work. If you have specific wishes that are not covered by this, it is good to know that within FieldBuddy there is also a powerful development environment available.
        Customization
        Business units / Multiple companies / regions
        Seperate procesess and data per region, company or bussiness unit
        Sharing Rules
        Use sharing rules to extend sharing access to users in public groups, roles, or territories. Sharing rules give particular users greater access by making automatic exceptions to your org-wide sharing settings.
        Custom Layouts
        Have custom layouts for different types of records, business units or groups
        Custom fields
        Capture your unique business data by storing it in custom fields. When you create a custom field, you configure where you want it to appear and optionally control security at the field level.
        Custom objects
        Layout Editor
        Page layouts control the layout and organization of buttons, fields, s-controls, Visualforce, custom links, and related lists on object record pages. They also help determine which fields are visible, read only, and required. Use page layouts to customize the content of record pages for your users.
        Roles
        Data Sharing
        Data sharing lets you expose specific data sets to individuals and groups of users. Record-level sharing settings, user roles, and sharing rules control the individual records that users can view and edit.
        Permissions
        Permission sets, permission set groups, and profiles provide object-level and field-level security by controlling access.
        Security Center
        Security Center offers several ways to view your security settings and data. Summary and Category dashboards organize aggregate data and totals for quick scanning
        Single Sign-On (SSO)
        Import / Export data
        Import or export data via an online tool or the Dataloader.
        Test and development environments
        Create sandboxes of your production envoriment for testing or development purposes.
        Multiple languages
        FieldBuddy is available in numurious languages, anything can be translated via the Translation workbench. Communication towards customers can be done based on the customers language.
        History tracking
        Track the history of data modifications.
        MFA
        Multifactor authentication
        Approval processes
        An approval process automates the way in which records are approved in FieldBuddy. For example, a service completed by a technician is approved before the invoice is sent to the customer.
        Validation rules
        With the help of validation rules, you ensure optimal data quality. All data is stored by an end user and can be directly controlled based on set criteria.
        Dashboard en Reports
        Standard reports and dashboards
        Various reports and dashboards are standard in FieldBuddy. These provide insight and help you in steering or service processes.
        Report Builder
        With this tool, you can easily create your own reports through drag-and-drop, based on all available data from FieldBuddy.
        Dashboard Builder
        With the Dashboard Builder, you create a graphical display (diagrams) of your KPIs. The content is extracted from the reports. With this tool, you have all the highlights you need to be able to steer in one overview.
        Export to Excel
        You can export all reports to Excel for further analysis or to share them with others.
        Schedule and send automatically
        Receive a report at a frequency set by you in your mail.
        Report notifications
        When you subscribe to a report, you automatically receive a notification when values in the report meet certain criteria.
        Report Snapshots
        With report snapshots (a copy of a dataset at a specific moment), you discover developments and trends, and you can easily report on historical data.
        Customer portal
        Customer Support
        Allow customers to make service requests 24/7 and ask questions via the customer portal.
        Knowledge Center
        Give customers and employees access to relevant documents and information so that everyone can find the right answers more quickly.
        Consult Invoices
        The customer has direct insight into their invoices.
        Insight into Installation History
        The customer can view the maintenance history of the installation.
        Data
        Choose per object (Workbook, Service Request, Service Contract, etc.) and per field which data are displayed.
        Multiple Portals
        Create multiple portals for different groups of users.
        Partner Portal
        Create portals for partners.
        Planning in DP
        Allow subcontractors/partners to plan via the customer portal through the Service Planning module.
        Rights Module
        Decide per data what the customer may do with it.
        Customizable Screens
        Customize screens according to the wishes of the customer.
        Own Branding per Portal
        Create your own house style per portal.
        Editor
        Use the customer portal editor to customize screens, fields, and adjust them for a portal.
        Integration
        Integrate the customer portal into the current website.
        Domain Name
        Use own domain names to gain access to the customer portal.
        Integrations
        FieldBuddy Connect
        FieldBuddy integrates easily with other systems thanks to its out-of-the-box standard interfaces. This service is part of FieldBuddy Connect.
        REST API
        We can link with virtually any system using our Open API. Ask about the possibilities.
        Aangepaste API's
        We can develop custom APIs that external systems can integrate with.
        Aangepaste Integraties
        We can realize integrations with any other system that has an API.
        Outlook, Google Calendar integration
        Link your mailbox with FieldBuddy and emails will automatically be associated with the correct contact person.
        iOT
        Integrate your IoT solution with FieldBuddy and automate the creation of work orders, for example.
        Phone
        Integrate your telephone solution with FieldBuddy.
        App Store
        Check out the thousands of applications in the Salesforce AppExchange.

        These are add-ons features. Please contact us for more information.

        Download a PDF with all features
        Ticketing
        Ticketing
        Features
        Starter
        Professional
        Enterprise
        Service Requests
        An overview of all incoming tickets in the form of service requests. These come in via the phone, email, external system, IoT device, or customer portal.
        Starter
        Professional
        Enterprise
        Work Orders
        Does a service request require a technician to visit? Immediately create one or more work orders under the service request
        Starter
        Professional
        Enterprise
        Customer Portal
        An online website where customers can log in to a secure environment to register service requests, among other things. Read more about customer portals here.
        Starter
        Professional
        Enterprise
        Email to service request
        Automatically convert emails into service requests.
        Starter
        Professional
        Enterprise
        Emailing from FieldBuddy
        Email directly from FieldBuddy with the customer. All customer communication is stored in the customer record.
        Starter
        Professional
        Enterprise
        Communication history
        Have insight into all accumulated customer communication.
        Starter
        Professional
        Enterprise
        Kanban
        An overview of all open service requests with the corresponding owner and status.
        Starter
        Professional
        Enterprise
        Integration with SMS
        Integrate SMS into your process.
        Starter
        Professional
        Enterprise
        Response times
        To configure response times to monitor whether incoming service requests adhere to the set response times.
        Starter
        Professional
        Enterprise
        Queues
        Create a queue in which service requests come in and employees take ownership.
        Starter
        Professional
        Enterprise
        Asset management
        Asset management
        Features
        Starter
        Professional
        Enterprise
        Installation and Asset Management
        Streamline asset oversight with capabilities to view, edit, and create records, including status, installation dates, types, and serial numbers. This system simplifies registering installations and tracking their history, ensuring efficient management of all assets and installations.
        Starter
        Professional
        Enterprise
        Custom fields
        Create custom fields as desired to store the required information of the asset.
        Starter
        Professional
        Enterprise
        Product management
        Link assets to products with corresponding manufacturers, models, and manuals.
        Starter
        Professional
        Enterprise
        Attachments
        Technicians are being able to upload attachments such as photos, technical specifications, summaries, and automatically make them available for the field service.
        Starter
        Professional
        Enterprise
        Hierarchy
        Create a hierarchy in assets with sub-components/sub-installations.
        Starter
        Professional
        Enterprise
        Location management
        Manage the locations where the installations are present, both on addresses and GPS coordinates.
        Starter
        Professional
        Enterprise
        Documentation
        Upload and manage resources like manuals, photos, and specifications, making them automatically available to field service with each work order.
        Starter
        Professional
        Enterprise
        GPS locations
        Technicians can save the GPS location of an asset/installation from the mobile app, view it on a map, and navigate to it afterward.
        Starter
        Professional
        Enterprise
        Inventory management
        Inventory management
        Features
        Starter
        Professional
        Enterprise
        Registration of parts and materials
        The technician records the parts and materials used during the service visit within mobile app. This data is then automatically forwarded to the ERP system. You can read more about this under the theme of integrations.
        Starter
        Professional
        Enterprise
        Current inventory information
        Current inventory information is retrieved from the ERP or accounting system and made available within FieldBuddy.
        Starter
        Professional
        Enterprise
        Inventory management
        Complete inventory management with multiple inventory locations and transfers between locations. The inventory location provides insight into where each part or material is located: in the delivery van, depot, or warehouse.
        Starter
        Professional
        Enterprise
        Returns and repairs management
        Returns and repairs can be logistically challenging processes that involve your customers and suppliers. All these actions are accurately recorded and maintained in FieldBuddy, so you keep the overview.
        Starter
        Professional
        Enterprise
        Individual inventory
        Insight into the internal service of the inventory for each individual van.
        Starter
        Professional
        Enterprise
        Invoicing
        Invoicing
        Features
        Starter
        Professional
        Enterprise
        Links with accounting systems
        FieldBuddy automatically sends all information to your accounting system, so that an invoice can be created and sent immediately.
        Starter
        Professional
        Enterprise
        Invoicing logic
        Convert (automatically) completed work orders into invoices based on rules. Rules such as: automatic rounding, based on service contract, etc.
        Starter
        Professional
        Enterprise
        Automatic invoice by email
        After completing the work order, it is also possible to automatically send an invoice to the client directly from FieldBuddy.
        Starter
        Professional
        Enterprise
        Customizable invoice template
        Determine for yourself which information you want to display on the invoice. The invoice can be fully customized to your branding style.
        Starter
        Professional
        Enterprise
        Recurring invoicing
        Automatically generate and send recurring invoices for subscriptions and maintenance contracts.
        Starter
        Professional
        Enterprise
        Collective invoices
        Invoice multiple work orders at the same time, in one clear invoice.
        Starter
        Professional
        Enterprise
        Contracts
        Apply service contracts to the completed work order to create an invoice.
        Starter
        Professional
        Enterprise
        Work order overview
        Inform customers with a work order overview containing all included activities, used parts, and completed checklists.
        Starter
        Professional
        Enterprise
        Contract management
        Contract management
        Features
        Starter
        Professional
        Enterprise
        Contract Management
        In FieldBuddy, you can easily record contractual and financial agreements in your service contracts. For example: include maintenance on installations and included material costs can be recorded here.
        Starter
        Professional
        Enterprise
        SLAs
        SLAs are the agreements between you and your clients, which stipulate, for example, the response and reaction times.
        Starter
        Professional
        Enterprise
        Warranty Management
        In the warranty management module, you record what the warranty covers, its duration, and on which parts it applies. All of the client's rights at the installation and component level are documented here.
        Starter
        Professional
        Enterprise
        Maintenance Planning
        In the maintenance planning module, you can have work orders automatically created for recurring maintenance obligations. These are immediately visible in the planning list so the system knows when the maintenance visit is due again.
        Starter
        Professional
        Enterprise
        Installation Hierarchy
        In the installation hierarchy module, you define the complete structure of the installation. An installation can consist of multiple components. Within FieldBuddy, you can save not just one installation, but multiple objects with main and sub-installations.
        Starter
        Professional
        Enterprise
        Service planning
        Service planning
        Features
        Starter
        Professional
        Enterprise
        Drag-and-drop
        Use the drag-and-drop interface to quickly and easily schedule work orders.
        Starter
        Professional
        Enterprise
        Customizable appointment blocks
        Adjust the content of the displayed agreements, add extra fields or icons as necessary.
        Starter
        Professional
        Enterprise
        Customizable planning lists
        Maintain an overview of planned work orders by selecting columns and setting filters.
        Starter
        Professional
        Enterprise
        Multiple work orders per service request
        Sometimes the technician needs to look back to complete the task. It often happens that a service request consists of several subtasks. That's why it's handy that with FieldBuddy you can place multiple work orders under the same service request.
        Starter
        Professional
        Enterprise
        Groupings of technicians
        Group technicians into certain groups with the same skills, types, work area, etc. By doing this you can easily filter the right technician for the job during planning.
        Starter
        Professional
        Enterprise
        Skills
        Assign skills to your technicians and work orders (automatically) require skills. This way, you schedule the right technician for the work order.
        Starter
        Professional
        Enterprise
        Search
        Search all data available in FieldBuddy.
        Starter
        Professional
        Enterprise
        Map
        Scheduled, unscheduled work orders, routes, and resources on a map.
        Starter
        Professional
        Enterprise
        Themes
        Themes determine the color representation/style of the appointments. Switch quickly and easily between the different themes.
        Starter
        Professional
        Enterprise
        Custom Themes
        Configure your own themes that determine the color representation and style of appointments.
        Starter
        Professional
        Enterprise
        Constraints
        Set appointments by time or resource; specify in which time period the appointment should take place.
        Starter
        Professional
        Enterprise
        Absence
        Easily indicate when a resource is absent, for example, a dentist appointment, leave, etc.
        Starter
        Professional
        Enterprise
        Working hours
        Indicate per resource what the working hours are.
        Starter
        Professional
        Enterprise
        Overview
        View the planning per day or for 1, 2, 4, or 8 weeks.
        Starter
        Professional
        Enterprise
        Customer notifications
        Keep the client informed of changes in the schedule and the status of the service request by sending an automatically generated SMS or email.
        Starter
        Professional
        Enterprise
        Appointment confirmation
        With one click, send a confirmation of the appointment to a client by SMS or email.
        Starter
        Professional
        Enterprise
        Customizable layouts
        Decide for yourself what, when, and how something is highlighted in the planning panel. For example, think of showing data in combination with color settings, based on the status, or specific peculiarities.
        Starter
        Professional
        Enterprise
        Planning validation rules
        Validation rules help the planner by automatically validating whether the work order is just being scheduled. So make sure the right technician, with the right skills, (and time!) is at the right location to start the work shift.
        Starter
        Professional
        Enterprise
        Start workflows
        Starting from a work order, initiate a sequence of automatic actions, such as updating data or notifying mechanics or clients. Read more under the theme of process automation.
        Starter
        Professional
        Enterprise
        Customizable screens
        Customize different screens with fields you have chosen yourself.
        Starter
        Professional
        Enterprise
        Subcontractors or freelancers who do their own scheduling
        Laat uw onderaannemers of freelancers hun eigen werkorders inplannen.
        Starter
        Professional
        Enterprise
        Appointment module
        Quickly make appointments based on availability and route
        Starter
        Professional
        Enterprise
        Invitation module
        Send customers invitations by email and/or SMS containing one or more options from which a customer can choose.
        Starter
        Professional
        Enterprise
        Route optimization
        The route optimization tool helps you to plan as optimally as possible so that the technician drives the most optimal route and consumes as little time and fuel as possible.
        Starter
        Professional
        Enterprise
        Planning optimization
        Optimize the planning of multiple technicians over several days based on various parameters, including route/skills and constraints.
        Starter
        Professional
        Enterprise
        Find a technician nearby
        Based on live location NOW or select any date/time to know which technician is scheduled to work nearby your selected Work Order.
        Starter
        Professional
        Enterprise
        Quickly Plan a Work Order
        Select one or more work orders that you want to schedule, and the AI will quickly find available technicians for the selected work orders. Taking into account availability, skills and travel time.
        Starter
        Professional
        Enterprise
        The Gapfiller
        Select a time in the Calendar on which you want to schedule a work order. This can be between two appointments. The AI will find a suitable Work Order for you based on travel-time, skills and duration.
        Starter
        Professional
        Enterprise
        Digital work orders
        Digital work orders
        Features
        Starter
        Professional
        Enterprise
        Service Request
        The service request forms the umbrella under which one or more work orders can fall. Customer not at home? Automatically a new work order linked to the same service request.
        Starter
        Professional
        Enterprise
        Work Order
        The description of the work, the parts to be consumed or the checklists to be performed.
        Starter
        Professional
        Enterprise
        Appointment
        A work order can have one or more appointments to complete the tasks.
        Starter
        Professional
        Enterprise
        Custom Fields
        Create custom fields on the work order to store all the desired information.
        Starter
        Professional
        Enterprise
        Work Order Overview
        Send the customer a Work Order overview by email in PDF form. Complete in your own house style with all the information about the work carried out.
        Starter
        Professional
        Enterprise
        Checklists
        Create checklists for the field service to fill out.
        Starter
        Professional
        Enterprise
        Work Order Status
        Follow the live status of the Work Order. Custom statuses are also possible.
        Starter
        Professional
        Enterprise
        Work Order Rules
        Record in advance the work order the checklists, activities, or parts to be used.
        Starter
        Professional
        Enterprise
        Validation Rules
        Configurable rules that the Work Order needs to comply with. Required serial number? photos? No problem.
        Starter
        Professional
        Enterprise
        Attachments
        Share files with the field service and receive taken photos or filled-out documents.
        Starter
        Professional
        Enterprise
        Work Order with Multiple Installations
        Create a work order to which multiple installations are linked.
        Starter
        Professional
        Enterprise
        Work Order with a Single Installation
        Create a work order with just one installation.
        Starter
        Professional
        Enterprise
        Quick work orders
        Create a work order in less than one minute.
        Starter
        Professional
        Enterprise
        Time Tracking
        Insight into the working time and travel time.
        Starter
        Professional
        Enterprise
        Weekly and Hour Statements
        View weekly and hour statements of the field service's worked time.
        Starter
        Professional
        Enterprise
        Maintenance Planning
        In the maintenance planning module, you can have work orders automatically created for recurring maintenance obligations. These are immediately visible in the planning list so the system knows when the maintenance visit is due again.
        Starter
        Professional
        Enterprise
        Mobile app for technicians
        Mobile app for technicians
        Features
        Starter
        Professional
        Enterprise
        iOS, Android
        FieldBuddy works on the most common operating systems: iOS and Android.
        Starter
        Professional
        Enterprise
        Tablet, smartphone
        Complete freedom through a wide choice of supported devices.
        Starter
        Professional
        Enterprise
        Work offline
        No reception? Technicians can still work. FieldBuddy ensures that data is locally available.
        Starter
        Professional
        Enterprise
        Activities, materials, other costs
        The technician selects activities, materials and other costs from pre-prepared lists. These lists can also be automatically loaded from your accounting system. You can read more about this under the theme of integrations.
        Starter
        Professional
        Enterprise
        Work order with multiple installations
        View multiple installations on one work order. It's also possible to add existing installations to the work order or create a new installation.
        Starter
        Professional
        Enterprise
        Work order with a single installation
        A work order with just a single installation.
        Starter
        Professional
        Enterprise
        Custom fields
        View custom fields on the work order in the mobile app.
        Starter
        Professional
        Enterprise
        Custom work order status
        Add extra status to the work order? No problem.
        Starter
        Professional
        Enterprise
        Create or link installations to the work order
        Link existing installations to the work order (via QR-code scanner) or create an installation directly.
        Starter
        Professional
        Enterprise
        Multiple configurations
        Different groups of users can have a completely custom mobile configuration, with their own fields/screens/company rules.
        Starter
        Professional
        Enterprise
        Permissions
        Determine per data what the user is allowed to do with it (read-only, edit, etc.).
        Starter
        Professional
        Enterprise
        Hours and mileage registration, weekly statements
        By using start and stop buttons, the travel and working hours are automatically registered. The technician's driven kilometers are also easily recorded.
        Starter
        Professional
        Enterprise
        Barcode scanner
        Read barcodes and QR codes on data easily for parts and installations.
        Starter
        Professional
        Enterprise
        Forms and checklists
        Make your own forms or checklists and link these to certain activities or parts.
        Starter
        Professional
        Enterprise
        Digital signature
        The customer places a digital signature and agrees to the work performed.
        Starter
        Professional
        Enterprise
        Attachments from the Service Center
        Receive attachments from the back office on different levels (product manuals, installation photos, floor plans, etc.).
        Starter
        Professional
        Enterprise
        Link documents and take photos
        Add handy documents to the work order, such as manuals, photos, and technical datasheets.
        Starter
        Professional
        Enterprise
        Navigation
        From FieldBuddy is your favorite navigation app starts without manual entry of addresses.
        Starter
        Professional
        Enterprise
        Installation history
        For each installation, there is a complete history of performed activities available. This way, the technician immediately sees which actions have been performed in the past.
        Starter
        Professional
        Enterprise
        Location history
        View the history of the entire location including all present installations.
        Starter
        Professional
        Enterprise
        Customizable screens
        Customize the screens within FieldBuddy Mobile so that they fully align with your service process.
        Starter
        Professional
        Enterprise
        Smart forms
        Certain sections or fields in a form are only displayed when certain criteria are met, allowing the form to adapt to what the technician inputs.
        Starter
        Professional
        Enterprise
        Create work orders on mobile
        The technician is not dependent on the back office and can create new work orders themselves within FieldBuddy Mobile.
        Starter
        Professional
        Enterprise
        GPS
        With location tracking, you always know where your technicians are. This way, you can also send an SMS to your clients when the technician is on their way.
        Starter
        Professional
        Enterprise
        Work order validation rules
        Validation rules within FieldBuddy Mobile help the technician avoid mistakes and are alerted to incorrect data.
        Starter
        Professional
        Enterprise
        Multiple work order layouts
        Based on certain criteria, a different work order layout can be assigned. For example, based on the type of work (installations, malfunctions, etc.), or type of installation or business unit.
        Starter
        Professional
        Enterprise
        Buttons, links, actions
        Buttons and links on a work order can automatically execute actions, such as automatically changing the 'owner' of the work order.
        Starter
        Professional
        Enterprise
        Automatic work preparation
        Predefined templates which, when creating a work order, depending on the type of work and type of installation, automatically and pre-emptively add activities, checklists, or parts to be replaced to the work order.
        Starter
        Professional
        Enterprise
        Validation rules
        Configurable rules that the Work Order must comply with. Required serial number? Photos? No problem.
        Starter
        Professional
        Enterprise
        Taking pictures
        Take photos in checklists or on the work order.
        Starter
        Professional
        Enterprise
        Stopwatch
        Accurately register the working time or travel time.
        Starter
        Professional
        Enterprise
        Automatic time tracking
        Automatically register your time using a stopwatch that starts automatically upon changing the status.
        Starter
        Professional
        Enterprise
        QR code or barcode scanner
        Use the barcode or QR-code scanner to link installations or to add parts.
        Starter
        Professional
        Enterprise
        Creating work orders
        Create a work order from the mobile app.
        Starter
        Professional
        Enterprise
        Time tracking
        Automatically or manually register your time on the work order.
        Starter
        Professional
        Enterprise
        Signature
        Register the signature in the completion process of the work order.
        Starter
        Professional
        Enterprise
        Sublocations
        Navigate to a sub-location (GPS coordinates), see on which floor/room the installation is located.
        Starter
        Professional
        Enterprise
        Save GPS coordinates
        Record or save the GPS coordinates of an installation.
        Starter
        Professional
        Enterprise
        Advanced map
        Technicians see the route of the whole day in a visually appealing map. Listing travel times, distance and traffic delays.
        Work orders and (sub) locations are pinned on the map.
        Starter
        Professional
        Enterprise
        Automatisering
        Automatisering
        Features
        Starter
        Professional
        Enterprise
        Process Builder
        With the process builder, you automate manual routine activities in the service process, such as sending e-mails, appointment confirmations, and updating records.
        Starter
        Professional
        Enterprise
        Flow Designer
        With the flow designer, you create screens and wizards, ensuring that the end user easily finds the information they need and is guided through processes in a user-friendly way.
        Starter
        Professional
        Enterprise
        Automate with code
        With processes and workflows, you can usually implement your business logic without needing programming work. If you have specific wishes that are not covered by this, it is good to know that within FieldBuddy there is also a powerful development environment available.
        Starter
        Professional
        Enterprise
        Customization
        Customization
        Features
        Starter
        Professional
        Enterprise
        Business units / Multiple companies / regions
        Seperate procesess and data per region, company or bussiness unit
        Starter
        Professional
        Enterprise
        Sharing Rules
        Use sharing rules to extend sharing access to users in public groups, roles, or territories. Sharing rules give particular users greater access by making automatic exceptions to your org-wide sharing settings.
        Starter
        Professional
        Enterprise
        Custom Layouts
        Have custom layouts for different types of records, business units or groups
        Starter
        Professional
        Enterprise
        Custom fields
        Capture your unique business data by storing it in custom fields. When you create a custom field, you configure where you want it to appear and optionally control security at the field level.
        Starter
        Professional
        Enterprise
        Custom objects
        Starter
        Professional
        Enterprise
        Layout Editor
        Page layouts control the layout and organization of buttons, fields, s-controls, Visualforce, custom links, and related lists on object record pages. They also help determine which fields are visible, read only, and required. Use page layouts to customize the content of record pages for your users.
        Starter
        Professional
        Enterprise
        Roles
        Starter
        Professional
        Enterprise
        Data Sharing
        Data sharing lets you expose specific data sets to individuals and groups of users. Record-level sharing settings, user roles, and sharing rules control the individual records that users can view and edit.
        Starter
        Professional
        Enterprise
        Permissions
        Permission sets, permission set groups, and profiles provide object-level and field-level security by controlling access.
        Starter
        Professional
        Enterprise
        Security Center
        Security Center offers several ways to view your security settings and data. Summary and Category dashboards organize aggregate data and totals for quick scanning
        Starter
        Professional
        Enterprise
        Single Sign-On (SSO)
        Starter
        Professional
        Enterprise
        Import / Export data
        Import or export data via an online tool or the Dataloader.
        Starter
        Professional
        Enterprise
        Test and development environments
        Create sandboxes of your production envoriment for testing or development purposes.
        Starter
        Professional
        Enterprise
        Multiple languages
        FieldBuddy is available in numurious languages, anything can be translated via the Translation workbench. Communication towards customers can be done based on the customers language.
        Starter
        Professional
        Enterprise
        History tracking
        Track the history of data modifications.
        Starter
        Professional
        Enterprise
        MFA
        Multifactor authentication
        Starter
        Professional
        Enterprise
        Approval processes
        An approval process automates the way in which records are approved in FieldBuddy. For example, a service completed by a technician is approved before the invoice is sent to the customer.
        Starter
        Professional
        Enterprise
        Validation rules
        With the help of validation rules, you ensure optimal data quality. All data is stored by an end user and can be directly controlled based on set criteria.
        Starter
        Professional
        Enterprise
        Dashboard en Reports
        Dashboard en Reports
        Features
        Starter
        Professional
        Enterprise
        Standard reports and dashboards
        Various reports and dashboards are standard in FieldBuddy. These provide insight and help you in steering or service processes.
        Starter
        Professional
        Enterprise
        Report Builder
        With this tool, you can easily create your own reports through drag-and-drop, based on all available data from FieldBuddy.
        Starter
        Professional
        Enterprise
        Dashboard Builder
        With the Dashboard Builder, you create a graphical display (diagrams) of your KPIs. The content is extracted from the reports. With this tool, you have all the highlights you need to be able to steer in one overview.
        Starter
        Professional
        Enterprise
        Export to Excel
        You can export all reports to Excel for further analysis or to share them with others.
        Starter
        Professional
        Enterprise
        Schedule and send automatically
        Receive a report at a frequency set by you in your mail.
        Starter
        Professional
        Enterprise
        Report notifications
        When you subscribe to a report, you automatically receive a notification when values in the report meet certain criteria.
        Starter
        Professional
        Enterprise
        Report Snapshots
        With report snapshots (a copy of a dataset at a specific moment), you discover developments and trends, and you can easily report on historical data.
        Starter
        Professional
        Enterprise
        Customer portal
        Customer portal
        Features
        Starter
        Professional
        Enterprise
        Customer Support
        Allow customers to make service requests 24/7 and ask questions via the customer portal.
        Starter
        Professional
        Enterprise
        Knowledge Center
        Give customers and employees access to relevant documents and information so that everyone can find the right answers more quickly.
        Starter
        Professional
        Enterprise
        Consult Invoices
        The customer has direct insight into their invoices.
        Starter
        Professional
        Enterprise
        Insight into Installation History
        The customer can view the maintenance history of the installation.
        Starter
        Professional
        Enterprise
        Data
        Choose per object (Workbook, Service Request, Service Contract, etc.) and per field which data are displayed.
        Starter
        Professional
        Enterprise
        Multiple Portals
        Create multiple portals for different groups of users.
        Starter
        Professional
        Enterprise
        Partner Portal
        Create portals for partners.
        Starter
        Professional
        Enterprise
        Planning in DP
        Allow subcontractors/partners to plan via the customer portal through the Service Planning module.
        Starter
        Professional
        Enterprise
        Rights Module
        Decide per data what the customer may do with it.
        Starter
        Professional
        Enterprise
        Customizable Screens
        Customize screens according to the wishes of the customer.
        Starter
        Professional
        Enterprise
        Own Branding per Portal
        Create your own house style per portal.
        Starter
        Professional
        Enterprise
        Editor
        Use the customer portal editor to customize screens, fields, and adjust them for a portal.
        Starter
        Professional
        Enterprise
        Integration
        Integrate the customer portal into the current website.
        Starter
        Professional
        Enterprise
        Domain Name
        Use own domain names to gain access to the customer portal.
        Starter
        Professional
        Enterprise
        Integrations
        Integrations
        Features
        Starter
        Professional
        Enterprise
        FieldBuddy Connect
        FieldBuddy integrates easily with other systems thanks to its out-of-the-box standard interfaces. This service is part of FieldBuddy Connect.
        Starter
        Professional
        Enterprise
        REST API
        We can link with virtually any system using our Open API. Ask about the possibilities.
        Starter
        Professional
        Enterprise
        Aangepaste API's
        We can develop custom APIs that external systems can integrate with.
        Starter
        Professional
        Enterprise
        Aangepaste Integraties
        We can realize integrations with any other system that has an API.
        Starter
        Professional
        Enterprise
        Outlook, Google Calendar integration
        Link your mailbox with FieldBuddy and emails will automatically be associated with the correct contact person.
        Starter
        Professional
        Enterprise
        iOT
        Integrate your IoT solution with FieldBuddy and automate the creation of work orders, for example.
        Starter
        Professional
        Enterprise
        Phone
        Integrate your telephone solution with FieldBuddy.
        Starter
        Professional
        Enterprise
        App Store
        Check out the thousands of applications in the Salesforce AppExchange.
        Starter
        Professional
        Enterprise

        Satisfied customers for over 10 years

        HVAC

        "With FieldBuddy, our 550 mechanics work more efficient and the quality of our data is higher. That saves money."
        Wiegert Hoekstra
        Wiegert HoekstraFeenstra
        Installation, Energy, Measuring

        "The implementation is a big success; a very flexible and quick delivery despite our complex demands."
        Bas Kasteel
        Bas KasteelFudura
        Manufacturing

        "Thanks to FieldBuddy the communication and planning of the technicians now runs smoothly."
        Jos van den Biggelaar
        Jos van den BiggelaarDe Ridder
        Blauw Feenstra logo
        Blauw Fudura logo
        Blauw United care logo
        Blauw 365Zon logo

        Frequently asked questions about industries

        A FieldBuddy subscription provides you access to the Service Centre, the Dispatch Panel, FieldBuddy Mobile, FieldBuddy Swift and FieldBuddy Connect. In addition, you have our support team at your disposal on workdays.

        The startup costs depend on your situation and your wishes.

        Yes. You can decide which device your employees use. FieldBuddy runs on iOS and Android.

        Yes, that is possible. We would like to provide you with a free online demo first. If you want to test the software more thoroughly you can request a free trail subscription for 30 days.

        Absolutely. Please contact us. We will discuss your wishes and come up with a solution.

        Not sure which plan is right for you? Give us a call.

        Call an expert

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        Want to find out what FieldBuddy can do for you? Fill out the form below to get started.


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