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Pricing plans
Starter
€39 /per user/month
Billed annually, Min. 5 licenses
Starter including the following features:
- iOS and Android
- Tablet, smartphone and laptop
- Forms and checklists
- Dispatch panel
- Contracts and installations
- Integrate with accounting systems
- Reports and dashboards
Professional
€59 /per user/month
Billed annually, Min. 5 licenses
Everything in Starter, plus:
- Custom page layouts
- Process automation
- Part management
- Invoice generation
- Customer portal
- SLA management
Enterprise
€79 /per user/month
Billed annually, Min. 5 licenses
Everything in Professional, plus:
- Route optimization
- Smart Planning
- Appointment module
- Inventory management
- Invitation module
For subcontractors and freelancers, special prices are available based on commitment.
Compare plans
Features
Starter
Professional
Enterprise
Ticketing
Service Requests
An overview of all incoming tickets in the form of service requests. These come in via the phone, email, external system, IoT device, or customer portal.
Work Orders
Does a service request require a technician to visit? Immediately create one or more work orders under the service request
Customer Portal
An online website where customers can log in to a secure environment to register service requests, among other things. Read more about customer portals here.
Email to service request
Automatically convert emails into service requests.
Emailing from FieldBuddy
Email directly from FieldBuddy with the customer. All customer communication is stored in the customer record.
Communication history
Have insight into all accumulated customer communication.
Kanban
An overview of all open service requests with the corresponding owner and status.
Integration with SMS
Integrate SMS into your process.
Response times
To configure response times to monitor whether incoming service requests adhere to the set response times.
Queues
Create a queue in which service requests come in and employees take ownership.
Asset management
Installation and Asset Management
Streamline asset oversight with capabilities to view, edit, and create records, including status, installation dates, types, and serial numbers. This system simplifies registering installations and tracking their history, ensuring efficient management of all assets and installations.
Custom fields
Create custom fields as desired to store the required information of the asset.
Product management
Link assets to products with corresponding manufacturers, models, and manuals.
Attachments
Technicians are being able to upload attachments such as photos, technical specifications, summaries, and automatically make them available for the field service.
Hierarchy
Create a hierarchy in assets with sub-components/sub-installations.
Location management
Manage the locations where the installations are present, both on addresses and GPS coordinates.
Documentation
Upload and manage resources like manuals, photos, and specifications, making them automatically available to field service with each work order.
GPS locations
Technicians can save the GPS location of an asset/installation from the mobile app, view it on a map, and navigate to it afterward.
Inventory management
Registration of parts and materials
The technician records the parts and materials used during the service visit within mobile app. This data is then automatically forwarded to the ERP system. You can read more about this under the theme of integrations.
Current inventory information
Current inventory information is retrieved from the ERP or accounting system and made available within FieldBuddy.
Inventory management
Complete inventory management with multiple inventory locations and transfers between locations. The inventory location provides insight into where each part or material is located: in the delivery van, depot, or warehouse.
Returns and repairs management
Returns and repairs can be logistically challenging processes that involve your customers and suppliers. All these actions are accurately recorded and maintained in FieldBuddy, so you keep the overview.
Individual inventory
Insight into the internal service of the inventory for each individual van.
Invoicing
Links with accounting systems
FieldBuddy automatically sends all information to your accounting system, so that an invoice can be created and sent immediately.
Invoicing logic
Convert (automatically) completed work orders into invoices based on rules. Rules such as: automatic rounding, based on service contract, etc.
Automatic invoice by email
After completing the work order, it is also possible to automatically send an invoice to the client directly from FieldBuddy.
Customizable invoice template
Determine for yourself which information you want to display on the invoice. The invoice can be fully customized to your branding style.
Recurring invoicing
Automatically generate and send recurring invoices for subscriptions and maintenance contracts.
Collective invoices
Invoice multiple work orders at the same time, in one clear invoice.
Contracts
Apply service contracts to the completed work order to create an invoice.
Work order overview
Inform customers with a work order overview containing all included activities, used parts, and completed checklists.
Contract management
Contract Management
In FieldBuddy, you can easily record contractual and financial agreements in your service contracts. For example: include maintenance on installations and included material costs can be recorded here.
SLAs
SLAs are the agreements between you and your clients, which stipulate, for example, the response and reaction times.
Warranty Management
In the warranty management module, you record what the warranty covers, its duration, and on which parts it applies. All of the client's rights at the installation and component level are documented here.
Maintenance Planning
In the maintenance planning module, you can have work orders automatically created for recurring maintenance obligations. These are immediately visible in the planning list so the system knows when the maintenance visit is due again.
Installation Hierarchy
In the installation hierarchy module, you define the complete structure of the installation. An installation can consist of multiple components. Within FieldBuddy, you can save not just one installation, but multiple objects with main and sub-installations.
Service planning
Drag-and-drop
Use the drag-and-drop interface to quickly and easily schedule work orders.
Customizable appointment blocks
Adjust the content of the displayed agreements, add extra fields or icons as necessary.
Customizable planning lists
Maintain an overview of planned work orders by selecting columns and setting filters.
Multiple work orders per service request
Sometimes the technician needs to look back to complete the task. It often happens that a service request consists of several subtasks. That's why it's handy that with FieldBuddy you can place multiple work orders under the same service request.
Groupings of technicians
Group technicians into certain groups with the same skills, types, work area, etc. By doing this you can easily filter the right technician for the job during planning.
Skills
Assign skills to your technicians and work orders (automatically) require skills. This way, you schedule the right technician for the work order.
Search
Search all data available in FieldBuddy.
Map
Scheduled, unscheduled work orders, routes, and resources on a map.
Themes
Themes determine the color representation/style of the appointments. Switch quickly and easily between the different themes.
Custom Themes
Configure your own themes that determine the color representation and style of appointments.
Constraints
Set appointments by time or resource; specify in which time period the appointment should take place.
Absence
Easily indicate when a resource is absent, for example, a dentist appointment, leave, etc.
Working hours
Indicate per resource what the working hours are.
Overview
View the planning per day or for 1, 2, 4, or 8 weeks.
Customer notifications
Keep the client informed of changes in the schedule and the status of the service request by sending an automatically generated SMS or email.
Appointment confirmation
With one click, send a confirmation of the appointment to a client by SMS or email.
Customizable layouts
Decide for yourself what, when, and how something is highlighted in the planning panel. For example, think of showing data in combination with color settings, based on the status, or specific peculiarities.
Planning validation rules
Validation rules help the planner by automatically validating whether the work order is just being scheduled. So make sure the right technician, with the right skills, (and time!) is at the right location to start the work shift.
Start workflows
Starting from a work order, initiate a sequence of automatic actions, such as updating data or notifying mechanics or clients. Read more under the theme of process automation.
Customizable screens
Customize different screens with fields you have chosen yourself.
Subcontractors or freelancers who do their own scheduling
Laat uw onderaannemers of freelancers hun eigen werkorders inplannen.
Appointment module
Quickly make appointments based on availability and route
Invitation module
Send customers invitations by email and/or SMS containing one or more options from which a customer can choose.
Route optimization
The route optimization tool helps you to plan as optimally as possible so that the technician drives the most optimal route and consumes as little time and fuel as possible.
Planning optimization
Optimize the planning of multiple technicians over several days based on various parameters, including route/skills and constraints.
Digital work orders
Service Request
The service request forms the umbrella under which one or more work orders can fall. Customer not at home? Automatically a new work order linked to the same service request.
Work Order
The description of the work, the parts to be consumed or the checklists to be performed.
Appointment
A work order can have one or more appointments to complete the tasks.
Custom Fields
Create custom fields on the work order to store all the desired information.
Work Order Overview
Send the customer a Work Order overview by email in PDF form. Complete in your own house style with all the information about the work carried out.
Checklists
Create checklists for the field service to fill out.
Work Order Status
Follow the live status of the Work Order. Custom statuses are also possible.
Work Order Rules
Record in advance the work order the checklists, activities, or parts to be used.
Validation Rules
Configurable rules that the Work Order needs to comply with. Required serial number? photos? No problem.
Attachments
Share files with the field service and receive taken photos or filled-out documents.
Work Order with Multiple Installations
Create a work order to which multiple installations are linked.
Work Order with a Single Installation
Create a work order with just one installation.
Quick work orders
Create a work order in less than one minute.
Time Tracking
Insight into the working time and travel time.
Weekly and Hour Statements
View weekly and hour statements of the field service's worked time.
Maintenance Planning
In the maintenance planning module, you can have work orders automatically created for recurring maintenance obligations. These are immediately visible in the planning list so the system knows when the maintenance visit is due again.
Mobile app for technicians
iOS, Android
FieldBuddy works on the most common operating systems: iOS and Android.
Tablet, smartphone
Complete freedom through a wide choice of supported devices.
Work offline
No reception? Technicians can still work. FieldBuddy ensures that data is locally available.
Activities, materials, other costs
The technician selects activities, materials and other costs from pre-prepared lists. These lists can also be automatically loaded from your accounting system. You can read more about this under the theme of integrations.
Work order with multiple installations
View multiple installations on one work order. It's also possible to add existing installations to the work order or create a new installation.
Work order with a single installation
A work order with just a single installation.
Custom fields
View custom fields on the work order in the mobile app.
Custom work order status
Add extra status to the work order? No problem.
Create or link installations to the work order
Link existing installations to the work order (via QR-code scanner) or create an installation directly.
Multiple configurations
Different groups of users can have a completely custom mobile configuration, with their own fields/screens/company rules.
Permissions
Determine per data what the user is allowed to do with it (read-only, edit, etc.).
Hours and mileage registration, weekly statements
By using start and stop buttons, the travel and working hours are automatically registered. The technician's driven kilometers are also easily recorded.
Barcode scanner
Read barcodes and QR codes on data easily for parts and installations.
Forms and checklists
Make your own forms or checklists and link these to certain activities or parts.
Digital signature
The customer places a digital signature and agrees to the work performed.
Attachments from the Service Center
Receive attachments from the back office on different levels (product manuals, installation photos, floor plans, etc.).
Link documents and take photos
Add handy documents to the work order, such as manuals, photos, and technical datasheets.
Navigation
From FieldBuddy is your favorite navigation app starts without manual entry of addresses.
Installation history
For each installation, there is a complete history of performed activities available. This way, the technician immediately sees which actions have been performed in the past.
Location history
View the history of the entire location including all present installations.
Customizable screens
Customize the screens within FieldBuddy Mobile so that they fully align with your service process.
Smart forms
Certain sections or fields in a form are only displayed when certain criteria are met, allowing the form to adapt to what the technician inputs.
Create work orders on mobile
The technician is not dependent on the back office and can create new work orders themselves within FieldBuddy Mobile.
GPS
With location tracking, you always know where your technicians are. This way, you can also send an SMS to your clients when the technician is on their way.
Work order validation rules
Validation rules within FieldBuddy Mobile help the technician avoid mistakes and are alerted to incorrect data.
Multiple work order layouts
Based on certain criteria, a different work order layout can be assigned. For example, based on the type of work (installations, malfunctions, etc.), or type of installation or business unit.
Buttons, links, actions
Buttons and links on a work order can automatically execute actions, such as automatically changing the 'owner' of the work order.
Automatic work preparation
Predefined templates which, when creating a work order, depending on the type of work and type of installation, automatically and pre-emptively add activities, checklists, or parts to be replaced to the work order.
Validation rules
Configurable rules that the Work Order must comply with. Required serial number? Photos? No problem.
Taking pictures
Take photos in checklists or on the work order.
Stopwatch
Accurately register the working time or travel time.
Automatic time tracking
Automatically register your time using a stopwatch that starts automatically upon changing the status.
QR code or barcode scanner
Use the barcode or QR-code scanner to link installations or to add parts.
Creating work orders
Create a work order from the mobile app.
Time tracking
Automatically or manually register your time on the work order.
Signature
Register the signature in the completion process of the work order.
Sublocations
Navigate to a sub-location (GPS coordinates), see on which floor/room the installation is located.
Save GPS coordinates
Record or save the GPS coordinates of an installation.
Advanced map
Technicians see the route of the whole day in a visually appealing map. Listing travel times, distance and traffic delays.
Work orders and (sub) locations are pinned on the map.
Work orders and (sub) locations are pinned on the map.
Automatisering
Process Builder
With the process builder, you automate manual routine activities in the service process, such as sending e-mails, appointment confirmations, and updating records.
Flow Designer
With the flow designer, you create screens and wizards, ensuring that the end user easily finds the information they need and is guided through processes in a user-friendly way.
Automate with code
With processes and workflows, you can usually implement your business logic without needing programming work. If you have specific wishes that are not covered by this, it is good to know that within FieldBuddy there is also a powerful development environment available.
Customization
Business units / Multiple companies / regions
Seperate procesess and data per region, company or bussiness unit
Sharing Rules
Use sharing rules to extend sharing access to users in public groups, roles, or territories. Sharing rules give particular users greater access by making automatic exceptions to your org-wide sharing settings.
Custom Layouts
Have custom layouts for different types of records, business units or groups
Custom fields
Capture your unique business data by storing it in custom fields. When you create a custom field, you configure where you want it to appear and optionally control security at the field level.
Custom objects
Track and store data that’s unique to your organization.
Layout Editor
Page layouts control the layout and organization of buttons, fields, s-controls, Visualforce, custom links, and related lists on object record pages. They also help determine which fields are visible, read only, and required. Use page layouts to customize the content of record pages for your users.
Roles
The platform offers a user role hierarchy that you can use with sharing settings to determine the levels of access that users have to your org’s data. Roles within the hierarchy affect access on key components such as records and reports.
Data Sharing
Data sharing lets you expose specific data sets to individuals and groups of users. Record-level sharing settings, user roles, and sharing rules control the individual records that users can view and edit.
Permissions
Permission sets, permission set groups, and profiles provide object-level and field-level security by controlling access.
Security Center
Security Center offers several ways to view your security settings and data. Summary and Category dashboards organize aggregate data and totals for quick scanning
Single Sign-On (SSO)
Single sign-on (SSO) is een authenticatiemethode die gebruikers in staat stelt om met één login en één set inloggegevens toegang te krijgen tot meerdere applicaties.
Import / Export data
Import or export data via an online tool or the Dataloader.
Test and development environments
Create sandboxes of your production envoriment for testing or development purposes.
Multiple languages
FieldBuddy is available in numurious languages, anything can be translated via the Translation workbench. Communication towards customers can be done based on the customers language.
History tracking
Track the history of data modifications.
MFA
Multifactor authentication
Approval processes
An approval process automates the way in which records are approved in FieldBuddy. For example, a service completed by a technician is approved before the invoice is sent to the customer.
Validation rules
With the help of validation rules, you ensure optimal data quality. All data is stored by an end user and can be directly controlled based on set criteria.
Dashboard en Reports
Standard reports and dashboards
Various reports and dashboards are standard in FieldBuddy. These provide insight and help you in steering or service processes.
Report Builder
With this tool, you can easily create your own reports through drag-and-drop, based on all available data from FieldBuddy.
Dashboard Builder
With the Dashboard Builder, you create a graphical display (diagrams) of your KPIs. The content is extracted from the reports. With this tool, you have all the highlights you need to be able to steer in one overview.
Export to Excel
You can export all reports to Excel for further analysis or to share them with others.
Schedule and send automatically
Receive a report at a frequency set by you in your mail.
Report notifications
When you subscribe to a report, you automatically receive a notification when values in the report meet certain criteria.
Report Snapshots
With report snapshots (a copy of a dataset at a specific moment), you discover developments and trends, and you can easily report on historical data.
Customer portal
Customer Support
Allow customers to make service requests 24/7 and ask questions via the customer portal.
Knowledge Center
Give customers and employees access to relevant documents and information so that everyone can find the right answers more quickly.
Consult Invoices
The customer has direct insight into their invoices.
Insight into Installation History
The customer can view the maintenance history of the installation.
Data
Choose per object (Workbook, Service Request, Service Contract, etc.) and per field which data are displayed.
Multiple Portals
Create multiple portals for different groups of users.
Partner Portal
Create portals for partners.
Planning in DP
Allow subcontractors/partners to plan via the customer portal through the Service Planning module.
Rights Module
Decide per data what the customer may do with it.
Customizable Screens
Customize screens according to the wishes of the customer.
Own Branding per Portal
Create your own house style per portal.
Editor
Use the customer portal editor to customize screens, fields, and adjust them for a portal.
Integration
Integrate the customer portal into the current website.
Domain Name
Use own domain names to gain access to the customer portal.
Integrations
FieldBuddy Connect
FieldBuddy integrates easily with other systems thanks to its out-of-the-box standard interfaces. This service is part of FieldBuddy Connect.
REST API
We can link with virtually any system using our Open API. Ask about the possibilities.
Aangepaste API's
We can develop custom APIs that external systems can integrate with.
Aangepaste Integraties
We can realize integrations with any other system that has an API.
Outlook, Google Calendar integration
Link your mailbox with FieldBuddy and emails will automatically be associated with the correct contact person.
iOT
Integrate your IoT solution with FieldBuddy and automate the creation of work orders, for example.
Phone
Integrate your telephone solution with FieldBuddy.
App Store
Check out the thousands of applications in the Salesforce AppExchange.
These are add-ons features. Please contact us for more information.
Ticketing
Ticketing
Features
Starter
Professional
Enterprise
Service Requests
An overview of all incoming tickets in the form of service requests. These come in via the phone, email, external system, IoT device, or customer portal.
Starter 
Professional
Enterprise
Work Orders
Does a service request require a technician to visit? Immediately create one or more work orders under the service request
Starter
Professional
Enterprise
Customer Portal
An online website where customers can log in to a secure environment to register service requests, among other things. Read more about customer portals here.
Starter
Professional
Enterprise
Email to service request
Automatically convert emails into service requests.
Starter
Professional
Enterprise
Emailing from FieldBuddy
Email directly from FieldBuddy with the customer. All customer communication is stored in the customer record.
Starter
Professional
Enterprise
Communication history
Have insight into all accumulated customer communication.
Starter
Professional
Enterprise
Kanban
An overview of all open service requests with the corresponding owner and status.
Starter
Professional
Enterprise
Integration with SMS
Integrate SMS into your process.
Starter
Professional
Enterprise
Response times
To configure response times to monitor whether incoming service requests adhere to the set response times.
Starter
Professional
Enterprise
Queues
Create a queue in which service requests come in and employees take ownership.
Starter
Professional
Enterprise
Asset management
Asset management
Features
Starter
Professional
Enterprise
Installation and Asset Management
Streamline asset oversight with capabilities to view, edit, and create records, including status, installation dates, types, and serial numbers. This system simplifies registering installations and tracking their history, ensuring efficient management of all assets and installations.
Starter
Professional
Enterprise
Custom fields
Create custom fields as desired to store the required information of the asset.
Starter
Professional
Enterprise
Product management
Link assets to products with corresponding manufacturers, models, and manuals.
Starter
Professional
Enterprise
Attachments
Technicians are being able to upload attachments such as photos, technical specifications, summaries, and automatically make them available for the field service.
Starter
Professional
Enterprise
Hierarchy
Create a hierarchy in assets with sub-components/sub-installations.
Starter
Professional
Enterprise
Location management
Manage the locations where the installations are present, both on addresses and GPS coordinates.
Starter
Professional
Enterprise
Documentation
Upload and manage resources like manuals, photos, and specifications, making them automatically available to field service with each work order.
Starter
Professional
Enterprise
GPS locations
Technicians can save the GPS location of an asset/installation from the mobile app, view it on a map, and navigate to it afterward.
Starter
Professional
Enterprise
Inventory management
Inventory management
Features
Starter
Professional
Enterprise
Registration of parts and materials
The technician records the parts and materials used during the service visit within mobile app. This data is then automatically forwarded to the ERP system. You can read more about this under the theme of integrations.
Starter
Professional
Enterprise
Current inventory information
Current inventory information is retrieved from the ERP or accounting system and made available within FieldBuddy.
Starter
Professional
Enterprise
Inventory management
Complete inventory management with multiple inventory locations and transfers between locations. The inventory location provides insight into where each part or material is located: in the delivery van, depot, or warehouse.
Starter
Professional
Enterprise
Returns and repairs management
Returns and repairs can be logistically challenging processes that involve your customers and suppliers. All these actions are accurately recorded and maintained in FieldBuddy, so you keep the overview.
Starter
Professional
Enterprise
Individual inventory
Insight into the internal service of the inventory for each individual van.
Starter
Professional
Enterprise
Invoicing
Invoicing
Features
Starter
Professional
Enterprise
Links with accounting systems
FieldBuddy automatically sends all information to your accounting system, so that an invoice can be created and sent immediately.
Starter
Professional
Enterprise
Invoicing logic
Convert (automatically) completed work orders into invoices based on rules. Rules such as: automatic rounding, based on service contract, etc.
Starter
Professional
Enterprise
Automatic invoice by email
After completing the work order, it is also possible to automatically send an invoice to the client directly from FieldBuddy.
Starter
Professional
Enterprise
Customizable invoice template
Determine for yourself which information you want to display on the invoice. The invoice can be fully customized to your branding style.
Starter
Professional
Enterprise
Recurring invoicing
Automatically generate and send recurring invoices for subscriptions and maintenance contracts.
Starter
Professional
Enterprise
Collective invoices
Invoice multiple work orders at the same time, in one clear invoice.
Starter
Professional
Enterprise
Contracts
Apply service contracts to the completed work order to create an invoice.
Starter
Professional
Enterprise
Work order overview
Inform customers with a work order overview containing all included activities, used parts, and completed checklists.
Starter
Professional
Enterprise
Contract management
Contract management
Features
Starter
Professional
Enterprise
Contract Management
In FieldBuddy, you can easily record contractual and financial agreements in your service contracts. For example: include maintenance on installations and included material costs can be recorded here.
Starter
Professional
Enterprise
SLAs
SLAs are the agreements between you and your clients, which stipulate, for example, the response and reaction times.
Starter
Professional
Enterprise
Warranty Management
In the warranty management module, you record what the warranty covers, its duration, and on which parts it applies. All of the client's rights at the installation and component level are documented here.
Starter
Professional
Enterprise
Maintenance Planning
In the maintenance planning module, you can have work orders automatically created for recurring maintenance obligations. These are immediately visible in the planning list so the system knows when the maintenance visit is due again.
Starter
Professional
Enterprise
Installation Hierarchy
In the installation hierarchy module, you define the complete structure of the installation. An installation can consist of multiple components. Within FieldBuddy, you can save not just one installation, but multiple objects with main and sub-installations.
Starter
Professional
Enterprise
Service planning
Service planning
Features
Starter
Professional
Enterprise
Drag-and-drop
Use the drag-and-drop interface to quickly and easily schedule work orders.
Starter
Professional
Enterprise
Customizable appointment blocks
Adjust the content of the displayed agreements, add extra fields or icons as necessary.
Starter
Professional
Enterprise
Customizable planning lists
Maintain an overview of planned work orders by selecting columns and setting filters.
Starter
Professional
Enterprise
Multiple work orders per service request
Sometimes the technician needs to look back to complete the task. It often happens that a service request consists of several subtasks. That's why it's handy that with FieldBuddy you can place multiple work orders under the same service request.
Starter
Professional
Enterprise
Groupings of technicians
Group technicians into certain groups with the same skills, types, work area, etc. By doing this you can easily filter the right technician for the job during planning.
Starter
Professional
Enterprise
Skills
Assign skills to your technicians and work orders (automatically) require skills. This way, you schedule the right technician for the work order.
Starter
Professional
Enterprise
Search
Search all data available in FieldBuddy.
Starter
Professional
Enterprise
Map
Scheduled, unscheduled work orders, routes, and resources on a map.
Starter
Professional
Enterprise
Themes
Themes determine the color representation/style of the appointments. Switch quickly and easily between the different themes.
Starter
Professional
Enterprise
Custom Themes
Configure your own themes that determine the color representation and style of appointments.
Starter
Professional
Enterprise
Constraints
Set appointments by time or resource; specify in which time period the appointment should take place.
Starter
Professional
Enterprise
Absence
Easily indicate when a resource is absent, for example, a dentist appointment, leave, etc.
Starter
Professional
Enterprise
Working hours
Indicate per resource what the working hours are.
Starter
Professional
Enterprise
Overview
View the planning per day or for 1, 2, 4, or 8 weeks.
Starter
Professional
Enterprise
Customer notifications
Keep the client informed of changes in the schedule and the status of the service request by sending an automatically generated SMS or email.
Starter
Professional
Enterprise
Appointment confirmation
With one click, send a confirmation of the appointment to a client by SMS or email.
Starter
Professional
Enterprise
Customizable layouts
Decide for yourself what, when, and how something is highlighted in the planning panel. For example, think of showing data in combination with color settings, based on the status, or specific peculiarities.
Starter
Professional
Enterprise
Planning validation rules
Validation rules help the planner by automatically validating whether the work order is just being scheduled. So make sure the right technician, with the right skills, (and time!) is at the right location to start the work shift.
Starter
Professional
Enterprise
Start workflows
Starting from a work order, initiate a sequence of automatic actions, such as updating data or notifying mechanics or clients. Read more under the theme of process automation.
Starter
Professional
Enterprise
Customizable screens
Customize different screens with fields you have chosen yourself.
Starter
Professional
Enterprise
Subcontractors or freelancers who do their own scheduling
Laat uw onderaannemers of freelancers hun eigen werkorders inplannen.
Starter
Professional
Enterprise
Appointment module
Quickly make appointments based on availability and route
Starter
Professional
Enterprise
Invitation module
Send customers invitations by email and/or SMS containing one or more options from which a customer can choose.
Starter
Professional
Enterprise
Route optimization
The route optimization tool helps you to plan as optimally as possible so that the technician drives the most optimal route and consumes as little time and fuel as possible.
Starter
Professional
Enterprise
Planning optimization
Optimize the planning of multiple technicians over several days based on various parameters, including route/skills and constraints.
Starter
Professional
Enterprise
Digital work orders
Digital work orders
Features
Starter
Professional
Enterprise
Service Request
The service request forms the umbrella under which one or more work orders can fall. Customer not at home? Automatically a new work order linked to the same service request.
Starter
Professional
Enterprise
Work Order
The description of the work, the parts to be consumed or the checklists to be performed.
Starter
Professional
Enterprise
Appointment
A work order can have one or more appointments to complete the tasks.
Starter
Professional
Enterprise
Custom Fields
Create custom fields on the work order to store all the desired information.
Starter
Professional
Enterprise
Work Order Overview
Send the customer a Work Order overview by email in PDF form. Complete in your own house style with all the information about the work carried out.
Starter
Professional
Enterprise
Checklists
Create checklists for the field service to fill out.
Starter
Professional
Enterprise
Work Order Status
Follow the live status of the Work Order. Custom statuses are also possible.
Starter
Professional
Enterprise
Work Order Rules
Record in advance the work order the checklists, activities, or parts to be used.
Starter
Professional
Enterprise
Validation Rules
Configurable rules that the Work Order needs to comply with. Required serial number? photos? No problem.
Starter
Professional
Enterprise
Attachments
Share files with the field service and receive taken photos or filled-out documents.
Starter
Professional
Enterprise
Work Order with Multiple Installations
Create a work order to which multiple installations are linked.
Starter
Professional
Enterprise
Work Order with a Single Installation
Create a work order with just one installation.
Starter
Professional
Enterprise
Quick work orders
Create a work order in less than one minute.
Starter
Professional
Enterprise
Time Tracking
Insight into the working time and travel time.
Starter
Professional
Enterprise
Weekly and Hour Statements
View weekly and hour statements of the field service's worked time.
Starter
Professional
Enterprise
Maintenance Planning
In the maintenance planning module, you can have work orders automatically created for recurring maintenance obligations. These are immediately visible in the planning list so the system knows when the maintenance visit is due again.
Starter
Professional
Enterprise
Mobile app for technicians
Mobile app for technicians
Features
Starter
Professional
Enterprise
iOS, Android
FieldBuddy works on the most common operating systems: iOS and Android.
Starter
Professional
Enterprise
Tablet, smartphone
Complete freedom through a wide choice of supported devices.
Starter
Professional
Enterprise
Work offline
No reception? Technicians can still work. FieldBuddy ensures that data is locally available.
Starter
Professional
Enterprise
Activities, materials, other costs
The technician selects activities, materials and other costs from pre-prepared lists. These lists can also be automatically loaded from your accounting system. You can read more about this under the theme of integrations.
Starter
Professional
Enterprise
Work order with multiple installations
View multiple installations on one work order. It's also possible to add existing installations to the work order or create a new installation.
Starter
Professional
Enterprise
Work order with a single installation
A work order with just a single installation.
Starter
Professional
Enterprise
Custom fields
View custom fields on the work order in the mobile app.
Starter
Professional
Enterprise
Custom work order status
Add extra status to the work order? No problem.
Starter
Professional
Enterprise
Create or link installations to the work order
Link existing installations to the work order (via QR-code scanner) or create an installation directly.
Starter
Professional
Enterprise
Multiple configurations
Different groups of users can have a completely custom mobile configuration, with their own fields/screens/company rules.
Starter
Professional
Enterprise
Permissions
Determine per data what the user is allowed to do with it (read-only, edit, etc.).
Starter
Professional
Enterprise
Hours and mileage registration, weekly statements
By using start and stop buttons, the travel and working hours are automatically registered. The technician's driven kilometers are also easily recorded.
Starter
Professional
Enterprise
Barcode scanner
Read barcodes and QR codes on data easily for parts and installations.
Starter
Professional
Enterprise
Forms and checklists
Make your own forms or checklists and link these to certain activities or parts.
Starter
Professional
Enterprise
Digital signature
The customer places a digital signature and agrees to the work performed.
Starter
Professional
Enterprise
Attachments from the Service Center
Receive attachments from the back office on different levels (product manuals, installation photos, floor plans, etc.).
Starter
Professional
Enterprise
Link documents and take photos
Add handy documents to the work order, such as manuals, photos, and technical datasheets.
Starter
Professional
Enterprise
Navigation
From FieldBuddy is your favorite navigation app starts without manual entry of addresses.
Starter
Professional
Enterprise
Installation history
For each installation, there is a complete history of performed activities available. This way, the technician immediately sees which actions have been performed in the past.
Starter
Professional
Enterprise
Location history
View the history of the entire location including all present installations.
Starter
Professional
Enterprise
Customizable screens
Customize the screens within FieldBuddy Mobile so that they fully align with your service process.
Starter
Professional
Enterprise
Smart forms
Certain sections or fields in a form are only displayed when certain criteria are met, allowing the form to adapt to what the technician inputs.
Starter
Professional
Enterprise
Create work orders on mobile
The technician is not dependent on the back office and can create new work orders themselves within FieldBuddy Mobile.
Starter
Professional
Enterprise
GPS
With location tracking, you always know where your technicians are. This way, you can also send an SMS to your clients when the technician is on their way.
Starter
Professional
Enterprise
Work order validation rules
Validation rules within FieldBuddy Mobile help the technician avoid mistakes and are alerted to incorrect data.
Starter
Professional
Enterprise
Multiple work order layouts
Based on certain criteria, a different work order layout can be assigned. For example, based on the type of work (installations, malfunctions, etc.), or type of installation or business unit.
Starter
Professional
Enterprise
Buttons, links, actions
Buttons and links on a work order can automatically execute actions, such as automatically changing the 'owner' of the work order.
Starter
Professional
Enterprise
Automatic work preparation
Predefined templates which, when creating a work order, depending on the type of work and type of installation, automatically and pre-emptively add activities, checklists, or parts to be replaced to the work order.
Starter
Professional
Enterprise
Validation rules
Configurable rules that the Work Order must comply with. Required serial number? Photos? No problem.
Starter
Professional
Enterprise
Taking pictures
Take photos in checklists or on the work order.
Starter
Professional
Enterprise
Stopwatch
Accurately register the working time or travel time.
Starter
Professional
Enterprise
Automatic time tracking
Automatically register your time using a stopwatch that starts automatically upon changing the status.
Starter
Professional
Enterprise
QR code or barcode scanner
Use the barcode or QR-code scanner to link installations or to add parts.
Starter
Professional
Enterprise
Creating work orders
Create a work order from the mobile app.
Starter
Professional
Enterprise
Time tracking
Automatically or manually register your time on the work order.
Starter
Professional
Enterprise
Signature
Register the signature in the completion process of the work order.
Starter
Professional
Enterprise
Sublocations
Navigate to a sub-location (GPS coordinates), see on which floor/room the installation is located.
Starter
Professional
Enterprise
Save GPS coordinates
Record or save the GPS coordinates of an installation.
Starter
Professional
Enterprise
Advanced map
Technicians see the route of the whole day in a visually appealing map. Listing travel times, distance and traffic delays.
Work orders and (sub) locations are pinned on the map.
Work orders and (sub) locations are pinned on the map.
Starter
Professional
Enterprise
Automatisering
Automatisering
Features
Starter
Professional
Enterprise
Process Builder
With the process builder, you automate manual routine activities in the service process, such as sending e-mails, appointment confirmations, and updating records.
Starter
Professional
Enterprise
Flow Designer
With the flow designer, you create screens and wizards, ensuring that the end user easily finds the information they need and is guided through processes in a user-friendly way.
Starter
Professional
Enterprise
Automate with code
With processes and workflows, you can usually implement your business logic without needing programming work. If you have specific wishes that are not covered by this, it is good to know that within FieldBuddy there is also a powerful development environment available.
Starter
Professional
Enterprise
Customization
Customization
Features
Starter
Professional
Enterprise
Business units / Multiple companies / regions
Seperate procesess and data per region, company or bussiness unit
Starter
Professional
Enterprise
Sharing Rules
Use sharing rules to extend sharing access to users in public groups, roles, or territories. Sharing rules give particular users greater access by making automatic exceptions to your org-wide sharing settings.
Starter
Professional
Enterprise
Custom Layouts
Have custom layouts for different types of records, business units or groups
Starter
Professional
Enterprise
Custom fields
Capture your unique business data by storing it in custom fields. When you create a custom field, you configure where you want it to appear and optionally control security at the field level.
Starter
Professional
Enterprise
Custom objects
Track and store data that’s unique to your organization.
Starter
Professional
Enterprise
Layout Editor
Page layouts control the layout and organization of buttons, fields, s-controls, Visualforce, custom links, and related lists on object record pages. They also help determine which fields are visible, read only, and required. Use page layouts to customize the content of record pages for your users.
Starter
Professional
Enterprise
Roles
The platform offers a user role hierarchy that you can use with sharing settings to determine the levels of access that users have to your org’s data. Roles within the hierarchy affect access on key components such as records and reports.
Starter
Professional
Enterprise
Data Sharing
Data sharing lets you expose specific data sets to individuals and groups of users. Record-level sharing settings, user roles, and sharing rules control the individual records that users can view and edit.
Starter
Professional
Enterprise
Permissions
Permission sets, permission set groups, and profiles provide object-level and field-level security by controlling access.
Starter
Professional
Enterprise
Security Center
Security Center offers several ways to view your security settings and data. Summary and Category dashboards organize aggregate data and totals for quick scanning
Starter
Professional
Enterprise
Single Sign-On (SSO)
Single sign-on (SSO) is een authenticatiemethode die gebruikers in staat stelt om met één login en één set inloggegevens toegang te krijgen tot meerdere applicaties.
Starter
Professional
Enterprise
Import / Export data
Import or export data via an online tool or the Dataloader.
Starter
Professional
Enterprise
Test and development environments
Create sandboxes of your production envoriment for testing or development purposes.
Starter
Professional
Enterprise
Multiple languages
FieldBuddy is available in numurious languages, anything can be translated via the Translation workbench. Communication towards customers can be done based on the customers language.
Starter
Professional
Enterprise
History tracking
Track the history of data modifications.
Starter
Professional
Enterprise
MFA
Multifactor authentication
Starter
Professional
Enterprise
Approval processes
An approval process automates the way in which records are approved in FieldBuddy. For example, a service completed by a technician is approved before the invoice is sent to the customer.
Starter
Professional
Enterprise
Validation rules
With the help of validation rules, you ensure optimal data quality. All data is stored by an end user and can be directly controlled based on set criteria.
Starter
Professional
Enterprise
Dashboard en Reports
Dashboard en Reports
Features
Starter
Professional
Enterprise
Standard reports and dashboards
Various reports and dashboards are standard in FieldBuddy. These provide insight and help you in steering or service processes.
Starter
Professional
Enterprise
Report Builder
With this tool, you can easily create your own reports through drag-and-drop, based on all available data from FieldBuddy.
Starter
Professional
Enterprise
Dashboard Builder
With the Dashboard Builder, you create a graphical display (diagrams) of your KPIs. The content is extracted from the reports. With this tool, you have all the highlights you need to be able to steer in one overview.
Starter
Professional
Enterprise
Export to Excel
You can export all reports to Excel for further analysis or to share them with others.
Starter
Professional
Enterprise
Schedule and send automatically
Receive a report at a frequency set by you in your mail.
Starter
Professional
Enterprise
Report notifications
When you subscribe to a report, you automatically receive a notification when values in the report meet certain criteria.
Starter
Professional
Enterprise
Report Snapshots
With report snapshots (a copy of a dataset at a specific moment), you discover developments and trends, and you can easily report on historical data.
Starter
Professional
Enterprise
Customer portal
Customer portal
Features
Starter
Professional
Enterprise
Customer Support
Allow customers to make service requests 24/7 and ask questions via the customer portal.
Starter
Professional
Enterprise
Knowledge Center
Give customers and employees access to relevant documents and information so that everyone can find the right answers more quickly.
Starter
Professional
Enterprise
Consult Invoices
The customer has direct insight into their invoices.
Starter
Professional
Enterprise
Insight into Installation History
The customer can view the maintenance history of the installation.
Starter
Professional
Enterprise
Data
Choose per object (Workbook, Service Request, Service Contract, etc.) and per field which data are displayed.
Starter
Professional
Enterprise
Multiple Portals
Create multiple portals for different groups of users.
Starter
Professional
Enterprise
Partner Portal
Create portals for partners.
Starter
Professional
Enterprise
Planning in DP
Allow subcontractors/partners to plan via the customer portal through the Service Planning module.
Starter
Professional
Enterprise
Rights Module
Decide per data what the customer may do with it.
Starter
Professional
Enterprise
Customizable Screens
Customize screens according to the wishes of the customer.
Starter
Professional
Enterprise
Own Branding per Portal
Create your own house style per portal.
Starter
Professional
Enterprise
Editor
Use the customer portal editor to customize screens, fields, and adjust them for a portal.
Starter
Professional
Enterprise
Integration
Integrate the customer portal into the current website.
Starter
Professional
Enterprise
Domain Name
Use own domain names to gain access to the customer portal.
Starter
Professional
Enterprise
Integrations
Integrations
Features
Starter
Professional
Enterprise
FieldBuddy Connect
FieldBuddy integrates easily with other systems thanks to its out-of-the-box standard interfaces. This service is part of FieldBuddy Connect.
Starter
Professional
Enterprise
REST API
We can link with virtually any system using our Open API. Ask about the possibilities.
Starter
Professional
Enterprise
Aangepaste API's
We can develop custom APIs that external systems can integrate with.
Starter
Professional
Enterprise
Aangepaste Integraties
We can realize integrations with any other system that has an API.
Starter
Professional
Enterprise
Outlook, Google Calendar integration
Link your mailbox with FieldBuddy and emails will automatically be associated with the correct contact person.
Starter
Professional
Enterprise
iOT
Integrate your IoT solution with FieldBuddy and automate the creation of work orders, for example.
Starter
Professional
Enterprise
Phone
Integrate your telephone solution with FieldBuddy.
Starter
Professional
Enterprise
App Store
Check out the thousands of applications in the Salesforce AppExchange.
Starter
Professional
Enterprise
Satisfied customers for over 10 years
HVAC
"With FieldBuddy, our 550 mechanics work more efficient and the quality of our data is higher. That saves money."
Installation, Energy, Measuring
"The implementation is a big success; a very flexible and quick delivery despite our complex demands." 
Manufacturing
"Thanks to FieldBuddy the communication and planning of the technicians now runs smoothly." 
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Frequently asked questions about industries
A FieldBuddy subscription provides you access to the Service Centre, the Dispatch Panel, FieldBuddy Mobile, FieldBuddy Swift and FieldBuddy Connect. In addition, you have our support team at your disposal on workdays.
The startup costs depend on your situation and your wishes.
Yes. You can decide which device your employees use. FieldBuddy runs on iOS and Android.
Yes, that is possible. We would like to provide you with a free online demo first. If you want to test the software more thoroughly you can request a free trail subscription for 30 days.
Absolutely. Please contact us. We will discuss your wishes and come up with a solution.
Not sure which plan is right for you? Give us a call.
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