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Transforming service operations: FieldBuddy and Ebusco’s successful partnership
All Excel sheets
Significant time of inspectors
Increased significantly
- Checklist
- Dashboards
- Inspections
- Ticketing
- Manufacturing
- Mobility
Challenges
- Error prone inspection process
- Labour intensive administration
- Difficult to optimize the inspection process without data
Solutions
- Implementation of advanced checklists
- Reporting to analyse bottle necks
- Automation of various processes
- Service requests and option to add photos
Benefits
- Significant reduction of time per inspection
- Satisfied inspection employees
- Working more efficiently
- Detailed Insights in inspection process
Background
Ebusco is a Dutch company with its headquarters in Deurne. Since 2012, they have been dedicated to producing fully electric buses, contributing to a healthier and more sustainable environment.
A couple of years ago, FieldBuddy partnered with the pioneering manufacturer of electric buses. This case study highlights their collaboration and the transformation of Ebusco’s field service operations in the Netherlands.
Previous challenge
Ebusco faced challenges in effectively managing their expanding fleet of electric buses and maintaining high operational standards. During the production process they kept track of their work via Excel checklist, paperwork and time consuming processes. This was not working efficiently for Ebusco.
Mohammed Wasseli, the Lead Quality Inspection at Ebusco, explains what the challenges were like in practice and why it was time for Ebusco to look for a solution. “Subsequently, photos were stored in SharePoint, and rejected inspections were recorded per item.” A large project would also contain around 30 different Excel sheets. Also not everyone had access to the supporting documents such as the photos. This caused the estimated required number of work hours per inspection to not be clearly visible. Mohammed mentions that there were possibilities for improvement.
The Solution: From Excel to advanced digital checklists
Ebusco found possibilities for improvement when they partnered with FieldBuddy. FieldBuddy’s cloud-based platform offered a range of personalized features and functionalities to address Ebusco’s specific needs. Mohammed commented on the transition from manual Excel checklists to FieldBuddy’s digital solution. He praised the efficiency gained through FieldBuddy’s advanced checklist functionality.
Another important part of the solution was the migration to the FieldBuddy Swift app. By moving to an app, all inspectors work in one environment. Especially, using the advanced checklist functionality helped with creating a smooth and efficient working process for the inspectors. Even though Ebusco had some challenging times, the partnership has been successful from every angle. The communication was always good and the flexibility provided by FieldBuddy helped Ebusco.
Fieldbuddy provides us with clear rapports, giving us an overview of outstanding issues.
Lead Quality Inspection at Ebusco
Implementation
Since implementing FieldBuddy’s solution, Ebusco has achieved significant improvements in their operations within the Netherlands:
Enhanced Efficiency
The inspection process is fully digital. This provided the inspectors and mechanics a simple way of working. For the back office the process also improved. They have a clear and real time overview of the buses from manufacturing to delivery. The planners are now able to understand the workload per type of inspection. This way, they can plan better and make efficient improvements based on insights.
Improved flawless inspection rate
The FieldBuddy’s mobile app has provided Ebusco’s inspectors and mechanics real-time access to comprehensive relevant documentation, advance checklists and all information that is necessary for the inspection. This allows them to work faster and more efficiently, improving the inspection speed and rate of flawless inspections.
Actionable Insights for Process Optimization
FieldBuddy’s analytics and reporting tools have provided Ebusco with valuable data and insights into their pre-delivery inspection operations. This has enabled them to identify issues, optimize processes, and make data-driven decisions to continuously improve their service delivery.
Fieldbuddy helps us with a clear planning and clear work order for our technicians
Manager IT at Ebusco
Conclusion
By going completely digital, Ebusco is ready for further growth. The clear insights they get from the reports and dashboards makes them ready for continuous improvements. However, the collaboration with Ebusco doesn’t stop here. The flexibility of the implementation with FieldBuddy creates continuous possibilities for ongoing improvements, changing processes and needs for Ebusco.
Efficiency
With digitalization of inspection checklists and service requests the efficiency of Ebusco boosted significantly.
Data collection
Ebusco had no insights int he workload per type of inspection, which made efficient planning impossible. By collecting data and the reporting functionalities of FieldBuddy, Ebusco now has full insights and opportunities to improve their operational processes.
Flawless repairs
Thanks to clearly created service requests, the number of flawless repairs raised rapidly. Communication errors and unclarities were removed from the process.
Reduction of red tape
With FieldBuddy, Ebusco reduced 30 Excel sheets per bus inspection to one single system, and source of truth. No more back and forth emailing between technicians and the back office. No more loss of data.
