Bel met een expert
saved
implementation
ways of working
- Dashboards
- Maintenance
- Exact Online
Challenges
- A lot of data in Excel, but hard to draw conclusions.
- Keeping the customer well informed
Solutions
- Reports and dashboards to gain insight into the data
- Flexible solution
- A customer who is always informed
Benefits
- A customer who is fully informed
- Expansion abroad
- The right insights and conclusions based on data
Background
Fresh Maintenance was founded in December 2018 and helps building owners, management companies, homeowners’ associations and housing associations throughout the Netherlands with the maintenance of roof installations on high buildings. A roof installation is usually used for cleaning windows. Maintenance and inspections of these installations are necessary to avoid high costs in the event of a defect. Read more about Fresh Maintenance at freshmaintenance.nl.
Previous Challenge
Fresh Maintenance encountered a number of challenges when they still worked with the old working method: “We used to work in a less structured way. You know how it is: everything was in Excel. We lacked insight into the data and an overview of the various activities. We did collect data, but could not draw any conclusions from it.” That is why Fresh Maintenance were looking for a field service solution.
Solution
Fresh Maintenance chose FieldBuddy as a field service solution. Koen Albers explains why: “FieldBuddy’s complete solution helps us move forward. At the office, we have real-time insight into the planning and availability of technicians via the Dispatch Panel. We have an overview of the operational aspects, such as the status of the work on the installations, which engineers are working where and how long they have been working there. In addition, our field service technicians work with FieldBuddy on the tablet. It is a nice solution, simple and clear to use. It’s exactly what we need . We are not obliged to use modules that we do not need, for example we have made invoicing invisible. We really appreciate this flexibility of the solution.”
FieldBuddy is a great solution, simple and clear to use.
Owner of Fresh Maintenance
The implementation
“Nowadays our customers want to be continuously informed about the status of the work. It takes time. And that time can be minimized by automatically running reports or diagrams from FieldBuddy. This way we ensure that our customers always receive the latest information about the status of maintenance work. And a well-informed customer is a happy customer.”
Why FieldBuddy?
“We like that FieldBuddy runs on Salesforce. The Dispatch Panel is inherent to that. Plans can be linked and it provides a complete overview, with no risk of data being divided over different databases.”
We like that FieldBuddy runs on Salesforce.
Founder of Fresh Maintenance
A look to the future
“Maintaining building-related installations on roofs is a niche market. It really is a specialization in which we, as a young team, already have a lot of experience. The market is moving towards us, we like that. We are now also carrying out maintenance on installations abroad, and we want to expand that branch. And we absolutely want to become the market leader in our field in the Netherlands!”
