FieldBuddy Go - FieldBuddy AI

AI that works with you, not AI that tries to impress

The future of service is human. FieldBuddy Go weaves AI into every step of the job, from first request to invoice. It removes the typing, searching and calling back, so your people can do the work they are good at.

Trusted by leading service teams across Europe

WHY NOW

The question is no longer who has AI. It's who actually benefits.

The work keeps growing and skilled people are scarce. Every hour a technician spends typing, searching and calling back is an hour of service lost. Run the numbers with us.

THE DEMAND

new technicians needed in the Dutch technical sector by 2030

THE SHORTAGE

of technical companies struggle with a shortage of skilled workers

THE AI CLAIMS

of field service organisations have rolled out some form of AI

THE OUTCOME

Not another smart schedule. AI in every step of the job.

The work order writes itself. The customer update is drafted before anyone asks for it, and every job is checked before it closes. Your planner approves, your technician gets on with the job, and the hours come back.

See FieldBuddy AI do it below ↓

Meet FieldBuddy AI

FieldBuddy AI isn't a single feature. It runs across the whole job: the planning, the technician app and the back office. It takes over the typing, the searching and the calling back, and leaves the decisions to your people.

How does this work?

FieldBuddy AI in every step of the job

From the moment a job comes in to the moment it closes, FieldBuddy AI removes friction at every handoff.

Automatic rescheduling when someone drops out

A technician calls in sick and the schedule rebuilds itself in seconds, instead of an afternoon of shuffling jobs. The planner reviews the proposal and stays in control: adjust it, or apply it as is.

Generated customer communication

Two appointments shifted, so two customers need to hear it. The status updates are drafted automatically in a professional tone. The planner reviews and sends. Every message looks right, without writing a word.

Speech-to-text work notes

The technician speaks the report in the FieldBuddy Go app and it writes along. No more typing in the van, no more finishing work orders at the kitchen table. You see it working within seconds.

Object search (OCR)

Photograph the type plate and the serial number is filled in correctly, first time. No squinting at worn plates, no typos in your asset data.

Automatic quality check on closing

On closing, AI checks the work order is complete: photos, hours, materials, signatures. Missing items are flagged on the spot instead of days later at the back office. Fewer callbacks, fewer second visits, cleaner invoices.

AI Planning

AI Planning supports AI-driven service planning and route optimisation, helping technicians follow the most efficient route between jobs and complete more work in less time.

AI Assistant

Ask anything about your service operation. The assistant has access to all your work orders and customer data, plus the full FieldBuddy help centre. Ask about a specific job, a customer’s history, or how something in the product works. You get an answer in seconds, not after digging through screens.

Not what we promise.
What we already measured.

The work keeps growing and skilled people are scarce. Every hour a technician spends typing, searching and calling back is an hour of service lost. Run the numbers with us.

8

jobs kept on schedule after the sick call

94 min

of typing and retyping avoided across the team

6

customer messages drafted, reviewed and sent

0

callbacks from incomplete work orders

What we hold ourselves to

This vision is a direction, not a finish line.

Every new AI feature in FieldBuddy Go has to pass the same test. If it doesn't, it waits.

People stay in control.

AI proposes, your people decide. Every suggestion is shown before it does anything, so you can adjust it or ignore it. Nothing gets scheduled, sent or closed behind your back.

Clear about data.

You see what goes in and what comes out. We say which data a feature uses and what it does with it, in plain language, before you switch it on.

Measurable, or it goes.

Every feature has to show a result you can point at: time saved, errors avoided, visits prevented. If we can't measure it after a few months, it comes out again.

No AI for AI's sake.

We don't ship a feature because it's AI. We ship it because it takes work off someone's plate. If a plain button does the job better, it becomes a button.

Frequently asked questions about FieldBuddy AI

What is FieldBuddy AI?

FieldBuddy AI is a layer of AI across FieldBuddy Go, not a separate product. It shows up at the points where the work usually slows down: planning a job, writing up a report, filling in asset details, checking an order before it closes. You switch on the parts you need.

What can FieldBuddy AI do?

Today it covers scheduling proposals and route optimisation, speech-to-text work notes, reading serial numbers from a photo, drafting customer updates, and a completeness check when a work order closes. There's also an assistant you can ask questions. Each one works on its own, so you don't have to use all of them.

Does FieldBuddy AI decide anything on its own?

No. It proposes, a person decides. A scheduling proposal is shown before anything moves, a drafted message is shown before it's sent, and a flagged work order waits for someone to look at it. Today's schedule never quietly rewrites itself while a technician is on the road.

What can the AI assistant see?

Your own work orders and customer data, plus the FieldBuddy help centre. That means you can ask about one specific job or customer and about how the product works in the same place, without switching between the app, a manual and a colleague.

What happens when a technician drops out?

You have FieldBuddy Go run the planning again for the technicians who are available and get fresh proposals back. For a gap later the same day, you ask for a suggestion on that open slot. A technician already on the road won't get a different route halfway through the day.

AI that works with you, not AI that tries to impress

The question is no longer who has AI. It's who actually benefits.

Not another smart schedule. AI in every step of the job.

Meet FieldBuddy AI

FieldBuddy AI in every step of the job