FieldBuddy Pro is the flexible platform for complex service operations.
From advanced scheduling to full process control, configurable within one platform.
FieldBuddy Pro flexible field service platform for managing field service operations.
From advanced scheduling to end-to-end process control, fully configurable within one platform.
Give your customers one place for all their questions, service requests and documents. They can see the status of their work order, their installations and their contract themselves, without having to call.
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One place for everything your customer wants to know
Save time and money
Through the customer portal customers create a service request and ask their questions 24/7, whenever it suits them. Every request is linked straight to the right customer, contact person and installation.
Incomplete reports are a thing of the past and you solve problems faster.
Customers report questions and incidents themselves
Share important information with your customer
Offer extra insight into documents and reports
Everything in one place
Your customers follow the status of their request or work order in real time. That saves a lot of phone calls and emails.
You decide what they see: manuals for their installations, their service contract or their invoices. And if their details are out of date, they update them themselves.
Live status of request and work order
Manuals and documents per installation
Customers update their own details
See what FieldBuddy Pro has to offer
Completely in your style
Give the portal your own logo and colours. You can even set up a portal in the branding of one major client.
For partners and suppliers too
You can run several portals: for customers, for partners or for suppliers. Each with its own style and its own functions.
Gain insight
The customer sees the maintenance history of their installation, and in reports and dashboards which installation breaks down most often.
All customer portal features at a glance
Everything your customer wants to arrange themselves
Let customers submit a service request easily through the customer portal. No unnecessary phone calls and emails, and every report comes in complete.
Customer support
Let customers create service requests and ask questions through the portal, 24/7.
Knowledge centre
Give customers and employees access to the documents and information they need.
Consult invoices
The customer has direct insight into their invoices.
Installation history
The customer can see the maintenance history of their installations.
Permissions and fields
Decide per object and per field what the customer sees and what they can do with it.
Multiple portals
Set up separate portals for customers, partners or suppliers, each with its own style and functions.
Planning for partners
Let subcontractors and partners schedule for themselves by giving them the Service Planning module.
Portal editor
Adjust screens and fields yourself with the customer portal editor.
Own branding and domain name
Give every portal your own logo, colours and domain name, and integrate it into your existing website.
FieldBuddy Pro in action
See how FieldBuddy Pro works in two minutes
Thanks to FieldBuddy Pro we can keep customers accurately informed via automated emails.
Sander Toepoel
Service manager at Xafax
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Powered byFieldBuddy ProFieldBuddy Pro flexible field service platform for managing field service operations.
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