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Do you also get called frequently about the whereabouts of the technician or to report an incident? Or do you have a chaotic mailbox where all requests come in and sometimes get overlooked?
A customer portal can help you! The FieldBuddy Pro customer portal is the place where your customers can find everything they need.
Through the customer portal, customers can create service requests and ask (support) questions 24/7 at their convenience.
The requests are directly linked to the correct customer, contact person, and installation. Incomplete information is a thing of the past.
In short: the customer has one central point for all their questions, and you can solve problems even more efficiently.
All documents and information together in one place.
Your customers can track the status of their request or work order in real-time. This reduces unnecessary phone and email communication.
You can determine exactly what customers see, such as manuals for the products installed at their location. If customer details are no longer up-to-date, they can easily update them themselves.
The customer portal also provides an overview of the status of recent requests or insights into their service contract. Handy!
The FieldBuddy Pro customer portal can be fully customized to match your company’s branding, including your own logos and colors.
It is even possible to set up a customer portal completely in the style of one of your clients.
If you have one major client whom you want to delight with their own portal, no problem!
Another advantage of the FieldBuddy Pro customer portal is that it provides insight.
For example, the customer can view the maintenance history of the installation. This way, they know exactly what issues the installation had in the past. Future repairs or service requests can be executed more quickly.
Reports and dashboards also provide insights into which installation breaks down most frequently, for example. With that insight, the customer can choose to replace the installation earlier or perform major maintenance.
Allow your customers to easily submit a service request via the customer portal. No unnecessary phone calls and emails.
Allow customers to make service requests 24/7 and ask questions via the customer portal.
The customer can view the maintenance history of the installation.
Allow subcontractors/partners to plan via the customer portal through the Service Planning module.
Create portals for partners.
Real time insights and user-friendly planning software.
Create work orders in minutes and use drag-and-drop to easily schedule.
Manage all assets information in one place
Managing incoming issues and tickets
Convert work orders automatically into invoices
Organize parts, returns and inventory with ease
Streamline all your planning process
Create work order in just a few clicks
Efficient planning with FieldBuddy Pro's AI
The user-friendly app for your field service employees
Transform and streamline your checklists
Automate your processes with flow builders
Integrate with all your favorite back office systems
Customer portal
Let your customers schedule appointments online
Get insights into your service process
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