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FieldBuddy Go is used daily by hundreds of companies with a field service team.

Without FieldBuddy Go

Payments have to wait

Work orders are retyped by hand

Invoices are sent days or weeks later

Incorrect information slows down the process

With FieldBuddy Go

Faster work and faster invoicing

Work order → invoice → ERP: all runs smoothly

All information lands on the invoice immediately

One source where everything is correct for everyone

How does it work?

Step1

The technician completes the job

Parts used, work done and customer signature: the work order is set to "completed".

Step2

FieldBuddy Go creates the invoice

As soon as the work order is approved, FieldBuddy Go fills in your invoice template with billing information and line items.

Step3

Your ERP takes over

The invoice goes directly to Exact, AFAS, or whichever connected system you use. No retyping, no manual file uploads.

NEXT · BEFORE THE JOB

See how planning works with FieldBuddy Go

The cycle starts again: the right technician, in the right place at the right time.

Before the job

CORE BACKOFFICE & INTEGRATION FEATURES

Everything backoffice needs on the job

Strong, practical tools first. This is the foundation your field service runs on.

INVOICING

Job done, invoice out the door.

The work order is in, so the invoice can go out. Hours, materials and contract terms are automatically processed into an invoice concept. Connected to your accounting package via straightforward integrations with Exact and AFAS. That way no job stays unpaid.

Work order becomes invoice with one click

Invoice goes out directly or via your ERP

Customisable invoicing per customer, including SLA

A complete overview of every work order

INTEGRATIONS

Work with familiar systems

FieldBuddy Go works with well-known platforms in the Netherlands and beyond. Customer details, invoices and parts are synced to make your work easier.

FieldBuddy Go connects with all your software packages

Full sync of customer data, invoices and parts

Open API for anything not included as standard

Live status shows all information at the point of sync

FIELDBUDDY AI

Your planning workflow,

supported by FieldBuddy AI

Everything above works without AI. Switch it on, and FieldBuddy Go starts thinking along: it calculates, proposes and replans in the background. AI proposes, your planner decides.

For the planner

Generated customer communication

Two appointments shifted, so two customers need to hear it. The status updates are drafted automatically in a professional tone. The planner reviews and sends. Every message looks right, without writing a word.

Customer message drafted automatically in FieldBuddy Go, ready to review and send Customer message drafted automatically in FieldBuddy Go, ready to review and send

For the technician

Object search (OCR)

Photograph the type plate and the serial number is filled in correctly, first time. No squinting at worn plates, no typos in your asset data.

For both

AI Planning

AI Planning supports AI-driven service planning and route optimisation, helping technicians follow the most efficient route between jobs and complete more work in less time.

For both

Automatic quality check on closing

On closing, AI checks the work order is complete: photos, hours, materials, signatures. Missing items are flagged on the spot instead of days later at the back office. Fewer callbacks, fewer second visits, cleaner invoices.

For both

AI Assistant

Ask anything about your service operation. The assistant has access to all your work orders and customer data, plus the full FieldBuddy help centre. Ask about a specific job, a customer's history, or how something in the product works. You get an answer in seconds, not after digging through screens.

For the technician

Speech-to-text work notes

The technician speaks the report in the FieldBuddy Go app and it writes along. No more typing in the van, no more finishing work orders at the kitchen table. You see it working within seconds.

Technician dictates work notes in the FieldBuddy Go app and the text is captured instantly Technician dictates work notes in the FieldBuddy Go app and the text is captured instantly
Check FieldBuddy AI
"We pick up questions faster and send invoices sooner, and they’re always correct."

Roeland de Groot

Optic Works

Discover more of FieldBuddy Go

Backoffice & Integrations is one piece of the puzzle. Explore the features that carry your team from the first request to a job well done.

Planning & Dispatch

See every job and technician on one live board. Assign in seconds and adjust the moment plans change.

Explore

Digital work orders & forms

Turn every job into a digital work order. Checklists, photos and signatures, all captured on site.

Explore

Service Requests & Customer Portal

Customers submit service requests through the portal. They track status, history, and reports themselves.

Explore

NEXT · BEFORE THE JOB

Every invoice starts with a good plan.
See Planning →

Frequently asked questions about the backoffice & integrations

What's the difference between a work order and an invoice?

A work order records what happened on site: hours, materials, activities and the customer's signature. An invoice is the document you use to charge for that work. So the work order is the evidence and the invoice is the request for payment. In FieldBuddy Go the second follows from the first: the completed work order produces invoice lines based on your price agreements.

How do you know everything actually reached your accounting system or ERP?

You can see per work order what went through. Sometimes a line stays behind, for example when a technician logged a part that isn't in the item list yet. That's allowed, because they need to get on with the job. The work order then gets its own status and the back office can be alerted automatically. The office links the right item to the registration and the line goes through after all.

Does the customer automatically get a copy of the signed work order?

Yes, once you've set it up. You build an email template with the work order attached as a PDF and define which status or change sends it. From then on every signed work order sends the customer a copy automatically, in that customer's language. If the attachment is larger than 10 MB it becomes a download link that stays valid for 30 days.

How do you invoice work that falls under a service contract?

Through price agreements tied to the customer and the contract. Once a work order is submitted, FieldBuddy Go determines the invoice and cost lines from the price agreement that applies to that customer and that period. If you adjust hours or materials afterwards, you recalculate the lines in one click. What is on the invoice is what you agreed with that customer.

How do recurring maintenance jobs end up in the planning automatically?

Through maintenance cycles. You set per asset or contract how often the maintenance recurs, and FieldBuddy Go creates the orders for it automatically, with the preferred execution date attached. They appear in the list with the status to schedule, so the planner only has to slot them in. When the cycle ends, the generating stops.

Which accounting and ERP systems does FieldBuddy Go connect to?

FieldBuddy Go connects out of the box to the accounting and ERP packages most field service companies already run, including Exact, AFAS and SAP. Customer details, invoices and parts stay identical in both systems. If your system isn't one of them, you can connect through the FieldBuddy Go open API, with OAuth 2.0 and documentation for your developer.

Book a 30-minute demo and we'll walk you through the entire process from work order to ERP, including your preferred system.

Try FieldBuddy

Sign up here for a free demo

Want to find out what FieldBuddy can do for you? Fill out the form below to get started.


    Try FieldBuddy

    Sign up here for a free demo

    Want to find out what FieldBuddy can do for you? Fill out the form below to get started.


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