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Tired of a chaotic mailbox where customers ask questions and report problems? An inbox where it’s unclear who is handling what and what the status of an email is?
Issue management solves this. Automatically convert incoming emails, IoT, web forms, customer portals, and phone calls into tickets (service requests) in FieldBuddy.
Link your customer portal or mailbox to FieldBuddy and handle customer inquiries and incidents efficiently and smoothly.
Emails are automatically converted to service requests, the status of which you can easily track. Answer questions directly and immediately create a work order if necessary.
Requests can come in through different channels such as web forms, IoT integrations, phones, emails, or customer portals, but they all end up in one central location.
Automate tasks depending on the source, customer, or service contract.
Automatically convert incoming emails, IoT, web forms, customer portals, phone calls or other notifications into service requests in FieldBuddy.
An overview of all incoming tickets in the form of service requests. These come in via the phone, email, external system, IoT device, or customer portal.
An online website where customers can log in to a secure environment to register service requests, among other things. Read more about customer portals here.
Does a service request require a technician to visit? Immediately create one or more work orders under the service request.
Email directly from FieldBuddy with the customer. All customer communication is stored in the customer record.
Automatically convert emails into service requests.
Integrate SMS into your process.
Have insight into all accumulated customer communication.
An overview of all open service requests with the corresponding owner and status.
To configure response times to monitor whether incoming service requests adhere to the set response times.
Create a queue in which service requests come in and employees take ownership.
Real time insights and user-friendly planning software.
Create work orders in minutes and use drag-and-drop to easily schedule.
Manage all assets information in one place
Ticketing
Managing incoming issues and tickets
Convert work orders automatically into invoices
Organize parts, returns and inventory with ease
Streamline all your planning process
Create work order in just a few clicks
Efficient planning with FieldBuddy's AI
The user-friendly app for your field service employees
Transform and streamline your checklists
Automate your processes with flow builders
Integrate with all your favorite back office systems
Let your customers schedule appointments online
Get insights into your service process
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